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Guest Experience Expert - Front Desk Agent

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Marriott International

7d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You need a high school diploma or G.E.D. equivalent; no related work or supervisory experience required; no licenses or certifications needed.
  • You will ensure a memorable guest experience by managing check-ins, addressing requests, maintaining professionalism, and providing local insights while upholding safety and quality standards.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
  • No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

FAQs

Do we support remote work?

No, this position is not located remotely and requires full-time presence on-site.

Is previous experience required for this role?

No related work experience is required for this position.

What are the educational requirements for this position?

A high school diploma or G.E.D. equivalent is preferred.

Are there any supervisory responsibilities in this role?

No, there is no supervisory experience required for this position.

What type of work environment can I expect as a Guest Experience Expert?

You can expect a dynamic work environment that involves being on your feet, moving around, and engaging with guests throughout their stay.

Is there any specific certification required for this job?

No license or certification is required for this position.

What qualities are critical for success in this role?

Creating a safe workplace, following company policies, maintaining confidentiality, protecting company assets, upholding quality standards, and presenting a professional appearance and communication are all critical for success.

What is the main goal of a Guest Experience Expert?

The main goal is to deliver a memorable and unique experience for guests, guiding them throughout their stay and making transactions feel like part of the overall experience.

What kind of physical tasks will I need to perform in this role?

You will be required to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

What is the company culture like at Marriott International?

Marriott International fosters a diverse workforce and an inclusive, people-first culture that emphasizes equal opportunity and non-discrimination.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.