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Guest Experience Expert / Front Office Agent (m/f/d) - Berlin Marriott Hotel

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Marriott International

11d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

AI generated summary

  • You must have professional German skills, a high school diploma or G.E.D., and no prior work or supervisory experience are needed for this role.
  • You will create memorable guest experiences through smooth check-ins, addressing requests, sharing local highlights, and maintaining professional standards while being actively engaged in your tasks.

Requirements

  • Professional German language skills are mandatory for this position.
  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
  • No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

FAQs

What is the job title for this position?

The job title is Guest Experience Expert / Front Office Agent (m/f/d).

Where is the location of the Berlin Marriott Hotel?

The location is Inge-Beisheim-Platz 1, Berlin, Berlin, Germany, 10785.

What are the language requirements for this position?

Professional German language skills are mandatory for this position.

What type of schedule is offered for this job?

The position is full-time.

Is prior work experience required for this position?

No related work experience is required for this position.

Are there any supervisory experience requirements for this role?

No supervisory experience is required.

What type of work environment can I expect?

The work environment involves being on your feet and moving around, including standing, sitting, or walking for extended periods.

Is there a specific educational requirement for this role?

A high school diploma or G.E.D. equivalent is preferred.

What are the core responsibilities of a Guest Experience Expert?

Responsibilities include guiding guests through their stay, processing operational needs, addressing guest requests, and providing information about the local area.

Is hospitality experience necessary to apply for this job?

No, related work experience is not necessary to apply for this position.

Does Marriott provide equal employment opportunities?

Yes, Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

What is "The JW Treatment™"?

"The JW Treatment™" refers to the commitment of JW Marriott to treat guests exceptionally by first taking care of their associates, focusing on holistic well-being, and delivering thoughtful, heartfelt service.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.