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Guest Experience Expert - Guest Relations

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You need a high school diploma or G.E.D. equivalent, no related work or supervisory experience required, and no specific licenses or certifications needed.
  • You will create memorable guest experiences, manage check-ins and requests, maintain safety and quality standards, and stay active throughout your shift to ensure satisfaction and efficiency.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
  • No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
  • Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
  • Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

FAQs

Is this position remote?

No, this position is not remote; it requires working on-site at La Ville Hotel & Suites CITY WALK Dubai.

What type of employment is this role?

This role is a full-time position.

What qualifications are preferred for this position?

The preferred qualifications include a high school diploma or G.E.D. equivalent, but no related work experience is required.

Is supervisory experience required for this position?

No, supervisory experience is not required for this position.

Are there any licenses or certifications needed for this job?

No, there are no licenses or certifications required for this position.

What does the Guest Experience Expert do?

The Guest Experience Expert is responsible for delivering a memorable guest experience by assisting with check-in and check-out, addressing guest requests, processing operational needs, and sharing local area highlights.

What is the work environment like for this position?

The work environment requires being on your feet and moving around, involving tasks that may include standing, sitting, walking, and lifting objects weighing less than or equal to 10 pounds without assistance.

What qualities are critical for success in this role?

Critical qualities for success include creating a safe work environment, following company policies and procedures, maintaining confidentiality, upholding quality standards, and presenting a professional appearance.

How does Marriott International view diversity in the workplace?

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, free from discrimination on any protected basis.

What type of guests does the Autograph Collection target?

The Autograph Collection targets "The Individualist," travelers who seek unique experiences that reflect their personal style and adventure.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.