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Guest Experience Expert (Guest Relations Officer)

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You need a high school diploma or G.E.D., no related work or supervisory experience, and no specific licenses or certifications required.
  • You will guide guests through their stay, handling requests, transporting luggage, and ensuring a seamless experience while being active and engaging in various tasks throughout the property.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
  • They are empowered to move about their space and do what needs to be done.
  • Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
  • Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
  • Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

FAQs

What is the job title for this position?

The job title is Guest Experience Expert (Guest Relations Officer).

Where is the location of the job?

The job is located at Aloft Al Mina, Dubai, Sheikh Rashid Road & 37th Street, Dubai, United Arab Emirates.

Is this position full-time or part-time?

This position is full-time.

Is this a management or non-management position?

This is a non-management position.

What are the main responsibilities of a Guest Experience Expert?

The main responsibilities include delivering a wide range of services to guests, processing operational needs, addressing guest requests, sharing local highlights, and assisting with luggage and vehicle loading/unloading.

What qualifications are preferred for this position?

A high school diploma or G.E.D. equivalent is preferred, but no related work or supervisory experience is required.

Is a specific license or certification required for this role?

No, a specific license or certification is not required for this role.

What physical activities are involved in this position?

The position requires standing, sitting, walking for extended periods, moving items weighing up to 50 pounds, and sometimes up to 100 pounds with assistance, as well as bending, twisting, and stooping.

What qualities are important for success in this role?

Critical qualities for success include creating a safe workplace, following company policies, maintaining confidentiality, protecting company assets, and having a professional appearance and communication style.

Does Marriott International support a diverse workforce?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

What type of work environment does Aloft Hotels offer?

Aloft Hotels offers a modern and vibrant environment, focusing on connections among guests and with the surrounding area.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.