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Guest Experience Expert (Guest Relations Officer)

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Marriott International

21d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You need a high school diploma or G.E.D. equivalent, with no prior work or supervisory experience, and no specific licenses or certifications required.
  • You will guide guests throughout their stay, handle requests, manage luggage, and provide local insights while actively moving and lifting items as needed for optimal guest experiences.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
  • Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
  • Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

FAQs

Do we support remote work?

No, this position is not located remotely and requires on-site presence.

What are the main responsibilities of a Guest Experience Expert?

The main responsibilities include ensuring a memorable guest experience, processing operational needs, addressing guest requests, completing reports, and assisting guests with luggage and transportation.

Is prior work experience required for this position?

No related work experience is required for this position.

What is the preferred education for candidates applying for this role?

A high school diploma or G.E.D. equivalent is preferred.

Are there any specific physical requirements for this job?

Yes, the role requires being on feet for extended periods, lifting and moving objects up to 50 pounds without assistance and up to 100 pounds with assistance, as well as maneuvering through various spaces including stairs.

Is supervisory experience required for this position?

No, supervisory experience is not required for this role.

What type of work environment should candidates expect?

Candidates can expect a dynamic environment focused on guest interaction and service, with opportunities to move about and engage with guests actively.

What values does Aloft Hotels emphasize in their workplace culture?

Aloft Hotels emphasizes a diverse workforce, sustaining an inclusive culture, and non-discrimination on any protected basis.

What should candidates expect regarding their personal appearance and communication?

Candidates are expected to maintain a professional appearance and communication style at all times while on duty.

What opportunities for growth does Aloft Hotels provide?

Aloft Hotels provides opportunities to connect with others, develop professionally, and work within a global team under the Marriott International portfolio.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.