FAQs
What is the job title for this position?
The job title is Guest Experience Expert (Receptionist) at Protea Hotel by Marriott Breakwater Lodge Waterfront.
Where is the job located?
The job is located at Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa.
Is this a management position?
No, this position is non-management.
What type of experience is required for this role?
The role requires 1 year of related work experience.
What educational qualifications are necessary for this position?
A Higher Education Diploma or equivalent is required.
Are there any supervisory requirements for this job?
No supervisory experience is required for this position.
What is the work schedule for this position?
The position is full-time.
What key responsibilities does a Guest Experience Expert have?
Key responsibilities include managing guest check-ins and check-outs, addressing guest service needs, providing local recommendations, and handling cash transactions.
What skills are critical for success in this role?
Critical skills include customer service orientation, interpersonal skills, communication proficiency, and problem-solving abilities.
Are there opportunities for training and development within this position?
Yes, there are opportunities for training and development as part of the team at Protea Hotels by Marriott.
What is the company’s stance on diversity and inclusion?
Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.
Will I need to provide my own uniform?
No, you are required to ensure that your uniform, nametags, and personal appearance are clean, hygienic, and professional, but uniforms are typically provided by the hotel.
Does the job involve cash handling?
Yes, the job involves processing various payment types, including cash, checks, and credit/debit transactions.
Is there a specific report or recordkeeping requirement in this role?
Yes, the Guest Experience Expert must run daily reports, check for accuracy, and document pertinent information in logbooks.
How does the hotel expect employees to interact with guests?
Employees are expected to actively listen to guests, respond positively to their requests, and engage them in conversation to enhance their stay.
What is the company's policy on safety and security?
The company requires following property-specific procedures for emergencies, maintaining awareness of undesirable persons on site, and reporting any work-related accidents immediately.
Are there any physical requirements for this position?
The job may involve standing for long periods and performing tasks that require mobility and physical stamina to assist guests effectively.
What type of personality traits are valued in a Guest Experience Expert?
Traits such as integrity, dependability, positive demeanor, adaptability, and initiative are highly valued in this role.
What is the primary goal of a Guest Experience Expert?
The primary goal is to build a memorable and unique experience for guests, ensuring they feel valued and welcomed throughout their stay.