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Guest Experience Lead | Tsawwassen Mills

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myGwork - LGBTQ+ Business Community

Yesterday

  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    Hospitality & Retail

AI generated summary

  • You must be authorized to work locally, have reliable transport, 1 year of retail/customer experience, and be flexible with your schedule. Leadership skills and adaptability are key.
  • You will lead the guest experience, ensure team readiness, analyze sales data, support staff training, and maintain a respectful, inclusive environment while driving business results.

Requirements

  • Job Requirements Eligibility
  • Must be legally authorized to work in the country in which the store is located
  • Must have the ability to travel to assigned store with reliable transportation methods
  • Schedule/Availability
  • The work schedule can vary based on store needs
  • Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
  • In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members
  • Experience
  • 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
  • Some experience in leading, mentoring, or delegating with others
  • Job Assets (i.e., nice to have; not required)
  • Education: High school diploma/GED/equivalent, or above
  • Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
  • For Experiential stores with food/beverage service only: Food safety and/or liquor service certification
  • What We Look For
  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
  • Integrity: Behaves in an honest, fair, and ethical manner
  • Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
  • Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
  • Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
  • Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
  • Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
  • Interactive Communication: Conveys information effectively and understands information shared while interacting with others
  • Work Context (e.g., environment, interactions, physical)
  • Work involves moving through the store with bright lights and loud music
  • Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices
  • Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)
  • For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages

Responsibilities

  • Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
  • Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
  • Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
  • Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
  • Open and close the store in accordance with the opening and closing procedures.
  • Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
  • Participate in the store's hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
  • Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
  • Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

FAQs

What is the primary responsibility of the Guest Experience Lead?

The primary responsibility of the Guest Experience Lead is to ensure all guests receive a quality in-store experience by providing technical product education and overseeing the guest experience.

What are the core responsibilities of the Guest Experience Lead?

Core responsibilities include leading the guest experience framework, conducting in-store readiness activities, reviewing daily business data, participating in hiring processes, and addressing team member performance.

What qualifications are required for this position?

Candidates must have at least 1 year of retail or customer experience, the ability to travel to the assigned store, and legal authorization to work in the country where the store is located.

Is prior leadership experience necessary for this role?

Some experience in leading, mentoring, or delegating tasks is preferred, but it is not required for candidates to apply.

What is the expected work schedule for the Guest Experience Lead?

The work schedule can vary based on store needs, with shifts typically scheduled for mornings, afternoons, evenings, weekends, and holidays.

What type of training or development opportunities does lululemon offer?

lululemon provides extensive development course offerings, mentorship programs, and leadership series, which are designed to support career development and personal growth.

Are there benefits available for this position?

Yes, the compensation and benefits package includes extended health and dental benefits, paid time off, retirement plan matching, employee discounts, fitness classes, and more.

What is the compensation range for this role?

The base pay for the Guest Experience Lead position ranges from $21.25 to $24.45 per hour, with a target bonus that can bring the total target compensation between $24.25 and $27.45 per hour.

How does lululemon approach inclusion and diversity in the workplace?

lululemon actively creates and supports an inclusive environment that values and celebrates differences among team members.

What should I expect in terms of the work environment?

The work environment involves moving through the store with bright lights and loud music, collaborating as part of a team, and may include handling boxes weighing up to 30 lbs.

myGwork - LGBTQ+ Business Community

The business community for LGBTQ+ professionals, graduates, inclusive employers and advocates for workplace equality.

Technology
Industry
11-50
Employees
2014
Founded Year

Mission & Purpose

myGwork is the largest global platform for the LGBTQ+ business community. Our mission is to make the workplace more inclusive for all by providing individual users and partner organizations access to a wide eco-system of services, including job opportunities, training, mentoring, employer branding, and free community events. Joining the platform is free for individual members, which supports myGwork’s goal of ensuring that the platform's benefits are as accessible and as far-reaching as possible. Corporate members get a tailored service, with carefully curated product packages to help them achieve all their DE&I goals. myGwork organizes two annual events, WorkFair – the largest virtual global career fair for the LGBTQ+ professionals, graduates and students, and WorkPride – a week-long global conference for the LGBTQ+ business community and allies during Pride Month. The company also recently launched the myGwork Academy, delivering practical and relevant LGBTQ+ training education to help create inclusive workplaces for all.