FAQs
What is the job title for this position?
The job title for this position is Guest Experience Manager.
Where is the location of this job?
The location of this job is The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000.
What are the main responsibilities of the Guest Experience Manager?
The main responsibilities include managing day-to-day operations, leading the guest experience journey, handling guest check-ins and departures, resolving complaints, supervising staffing levels, building relationships with guests, and planning team-building activities.
What qualifications are required for this role?
Candidates should have experience with the OPERA property management system or similar, relevant experience in a managerial role, and working rights in Australia.
What benefits are offered to employees in this position?
Benefits include exclusive staff discounts, flexible working options, professional development opportunities, an Employee Assistance Program, referral incentives, and a commitment to equality, diversity, and inclusiveness.
Is experience in the luxury hotel sector necessary for this role?
Yes, relevant experience in a similar managerial role within the luxury hotel sector is required.
What type of work environment can employees expect at The Ritz-Carlton?
Employees can expect a fast-paced environment that values honesty, respect, and the opportunity for career growth, all while delivering exceptional luxury service.
How does The Ritz-Carlton support its employees' well-being?
The Ritz-Carlton offers genuine care for associates' physical, emotional, and financial well-being through various programs, including the Employee Assistance Program.
What does The Ritz-Carlton mean by "Ladies and Gentlemen"?
"Ladies and Gentlemen" refers to the core philosophy at The Ritz-Carlton, emphasizing respect and excellent service for both guests and staff as essential parts of their luxury brand identity.
What commitment does Marriott International have regarding diversity?
Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, ensuring equal opportunity for all employees.