FAQs
What is the job title for this position?
The job title is Guest Experience Manager.
Where is the hotel located?
The hotel is located at The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000.
What are the primary responsibilities of the Guest Experience Manager?
The primary responsibilities include managing day-to-day operations, leading the guest experience journey, assisting guests during check-in and check-out, handling complaints, supervising staffing levels, and building relationships with guests.
Is this position full-time or part-time?
This position is full-time.
What experience is required for this role?
Relevant experience in a similar managerial role and experience with the OPERA property management system or similar is required.
Are there opportunities for career growth within the company?
Yes, there are opportunities for growth, development, and progression through internationally recognized training programs and exciting career opportunities within the Marriott International group.
What benefits do team members receive?
Team members receive exclusive staff discounts, flexible working hours, sabbatical leave, paid birthday leave, employee assistance programs, referral incentives, and the opportunity to work for the largest hotel network that values equality, diversity, and inclusiveness.
Is there a specific location requirement for applicants?
Yes, applicants must have working rights in Australia.
What qualities are desired in a Guest Experience Manager?
Desired qualities include being self-motivated, driven, and enthusiastic, with a can-do attitude and the ability to provide motivation and support to team members.
What is the culture like at The Ritz-Carlton?
The culture at The Ritz-Carlton is people-first, focusing on creating exceptional experiences for both guests and team members while fostering inclusivity and diversity.