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Guest Experience Manager, EMEA (Remote)

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AltoVita

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Logistics
  • London
    Remote

AI generated summary

  • You need 3+ years in corporate accommodation, excellent communication, customer service skills, ability to handle stress, strong problem-solving, and fluency in French or Arabic for an edge.
  • You will manage guest inquiries, coordinate arrivals, ensure incident management, contribute to technology development, support community building, and assist with hospitality partner training and performance.

Requirements

  • French or Arabic (written and spoken) would be a huge plus
  • Excellent customer service skills
  • Strong communication skills (verbal and written)
  • Ability to work well under pressure and handle high-stress situations with calm and professionalism
  • Ability to understand the client requirements well.
  • Strong problem-solving skills, decision maker and ability to think on your feet
  • Self-motivated, proactive and results-driven.
  • Ability to quickly learn new software quoting tool
  • 3 years+ experience in the corporate accommodation industry and guest experience processes
  • Reservations knowledge will be a plus.
  • Ability to work independently.

Responsibilities

  • Reply to client’s enquiries related to guest experience in a timely manner to ensure excellent service delivery
  • Manage incoming guest arrivals & coordinate check-in instructions, booking confirmations and other relevant pre-arrival information (notice to vacate, early departures, extensions)
  • Ensure professional incident management in line with AltoVita's quality standards & SLA
  • Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators globally or within their region.
  • Proactively contribute to the community building of hospitality operators & supply technology software (quarterly training sessions, content creation, events & conferences, in-person visits)
  • Assist with supply chain management, training & performance optimisation of hospitality partners

FAQs

Do we support remote work?

Yes, we are a fully remote team, allowing flexibility in your work environment.

What languages are beneficial for this role?

French or Arabic (written and spoken) would be a huge plus for this position.

What type of skills are required for the Guest Experience Manager role?

Excellent customer service skills, strong communication skills, problem-solving abilities, and the capacity to work well under pressure are essential for this role.

How many years of experience are required for this position?

A minimum of 3 years of experience in the corporate accommodation industry and guest experience processes is required.

Is there an opportunity for career advancement within the company?

Yes, there are incredible opportunities for growth and career advancement at AltoVita.

What kind of training and development support does the company offer?

We provide community building opportunities, quarterly training sessions, and support for hospitality partners through content creation and events.

Are there any wellness benefits included?

Yes, we offer wellness benefits and a wellness budget that can be spent on options like gym memberships, mindfulness applications, and home meal delivery services.

What kind of work culture can I expect at AltoVita?

AltoVita has a culture that values diversity, autonomy, teamwork, and mutual trust, where every member's contribution is valued.

Will I be required to handle high-stress situations?

Yes, the role will involve managing high-stress situations with calm and professionalism.

Is there a flexible vacation policy?

Yes, we provide a generous vacation package to help you recharge or explore.

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AltoVita

Award-winning enterprise software layered with a human-centric approach to power the corporate accommodations sector.

Travel & Leisure
Industry
51-200
Employees
2018
Founded Year

Mission & Purpose

AltoVita delivers smart & sustainable corporate housing solutions to employees anywhere in the world. AltoVita’s unique offering sets us apart in the market, providing a network of 7 million+ verified and vetted properties are all duty of care compliant, backed by a four-tier quality control process; located in over 35.000 cities & 165 countries world-wide. With our award-winning enterprise software and human-centric approach, we deliver smart and sustainable solutions to global talent mobility & business travel managers worldwide. Our Client Development team plays a vital role as trusted advisors and partners to our clients. Embodying our consultative philosophy, this dedicated team proactively shares new market insights, analyzes data, and empowers our clients with the tools and knowledge to make informed decisions, ensuring our clients are always equipped to make the best choices for their corporate housing needs. AltoVita’s technology provides a cloud-based bridge between the highly fragmented property distribution system and multinational Global 2000 companies. A proprietary two-way API integration with a standardised sourcing process reduces the legacy, inefficient 48-to-72-hour bidding process down to a few minutes, saving valuable time and money. Corporate clients love the bespoke user interface seamlessly configured to their mobility policies, and employees enjoy a greater sense of choice and support in their relocation journey.