FAQs
What is the job title for this position?
The job title is Guest Experience Supervisor (Front Office Supervisor) at AC Hotel by Marriott Cape Town Waterfront.
What are the primary responsibilities of the Guest Experience Supervisor?
The primary responsibilities include processing guest check-ins, assigning rooms, managing billing, training and coaching staff, ensuring guest satisfaction, and handling requests and complaints.
What type of work experience is preferred for this position?
A minimum of 1 year of related work experience is preferred, along with at least 1 year of supervisory experience.
Is a specific educational qualification required for this position?
Yes, a high school diploma or G.E.D. equivalent is required.
What skills are important for the Guest Experience Supervisor role?
Important skills include excellent communication, problem-solving abilities, leadership skills, attention to detail, and the ability to work under pressure.
What should candidates expect during their shifts?
Candidates should expect to stand, sit, or walk for extended periods and may need to move, lift, carry, push, or pull objects weighing less than or equal to 10 pounds without assistance.
Are there any specific procedures to follow in case of an unsafe work condition?
Yes, candidates must report accidents, injuries, and unsafe work conditions to their manager and complete safety training and certifications.
Does AC Hotels promote a diverse workforce?
Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.
What type of environment does AC Hotels aim to provide for guests?
AC Hotels aims to provide an environment focused on detail, quality service, and genuine hospitality.
How does AC Hotels encourage employee growth and development?
AC Hotels supports employee growth by offering career opportunities within the Marriott portfolio, encouraging collaboration, and facilitating a positive work culture.