Logo of Huzzle

Home

Matches

Explore

Manage

Guest Experience Supervisor / MOD (m/f/d)

image

Marriott International

21d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Munich

AI generated summary

  • You should have a hospitality qualification, experience in guest relations, strong multitasking skills, reliability, flexibility, and proficiency in MS Office; Opera knowledge and German/English fluency are essential.
  • You will oversee guest relations, manage complaints, act as MOD, conduct safety inspections, and train staff on complaint management and safety standards for exceptional guest experiences.

Requirements

  • Completed vocational training or degree in hospitality
  • Experience in reception or guest experience/relations
  • Passion for hospitality and enjoyment in interacting with our international guests
  • Absolute reliability and sense of responsibility
  • Flexibility, solution-oriented mindset, and multitasking abilities
  • Proficiency in MS Office and Opera hotel management software an advantage
  • Excellent German and English skills

Responsibilities

  • Your responsibilities will include:
  • Guest Relations / Guest Services:
  • A personal welcome and attentive service with thoughtful amenities
  • Creating unique experiences by attentively and creatively responding to guest requests, making each stay unforgettable
  • Ensuring smooth experiences for VIP guests through targeted internal communication and coordination
  • Complaint Management:
  • Handling guest complaints and feedback professionally and solution-oriented, liaising with relevant departments to ensure prompt and effective resolutions
  • Documenting and analysing complaints to improve service quality
  • Manager on Duty (MOD):
  • Taking full responsibility for the hotel in the absence of senior management
  • Supporting the team during peak periods and making decisions to ensure smooth hotel operations
  • Hotel and Safety Inspections:
  • Conducting regular checks throughout the hotel to ensure safety standards and functionality in all areas
  • Regularly analysing and optimising safety standards, taking immediate action to maintain a safe and welcoming environment throughout the hotel
  • Staff Training in Complaint Management and Safety Standards:
  • Training team members in professional complaint management to handle guest feedback constructively
  • Providing orientation and continuous training on safety standards

FAQs

Is the Guest Experience Supervisor position full-time or part-time?

The Guest Experience Supervisor position is full-time.

What are the main responsibilities of the Guest Experience Supervisor?

The main responsibilities include managing guest relations, handling complaints, being the Manager on Duty, conducting safety inspections, and training staff in complaint management and safety standards.

What qualifications are required for this position?

A completed vocational training or degree in hospitality, experience in reception or guest experience/relations, and excellent German and English skills are required.

Are there benefits provided for this position?

Yes, benefits include private health insurance, bonuses, recognition awards, discounts at Marriott hotels and restaurants, and more.

What qualities are important for a Guest Experience Supervisor?

Important qualities include reliability, a solution-oriented mindset, flexibility, multitasking abilities, and a passion for hospitality.

Do I need to speak multiple languages for this role?

Yes, proficiency in both German and English is required for this role.

What tools or software familiarity is preferred for applicants?

Proficiency in MS Office and experience with Opera hotel management software are advantageous.

How does Marriott support employee well-being?

Marriott supports employee well-being through various initiatives, including private health insurance schemes, team events, and recognition programs.

Is this position suitable for someone who enjoys working under pressure?

Yes, a solution-oriented mindset and the ability to multitask are important, especially during peak operational periods.

What is the work environment like at the Munich Marriott Hotel?

The work environment is described as team-oriented with a positive vibe, focusing on collaboration and guest satisfaction.

image

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.