FAQs
Do we support remote work?
No, this position is not remote; it requires full-time on-site presence at the hotel.
What are the primary responsibilities of a Guest Experience Supervisor?
The primary responsibilities include processing guest check-ins and check-outs, handling payment transactions, accommodating guest requests, training and supervising staff, and ensuring adherence to quality and safety standards.
Is prior experience required for this position?
Yes, at least 1 year of related work experience is required, along with at least 1 year of supervisory experience.
What is the educational requirement for the Guest Experience Supervisor role?
A higher education diploma or equivalent is preferred for this position.
What skills are essential for this role?
Essential skills include customer service orientation, problem-solving, interpersonal skills, effective communication, and strong organizational abilities.
Does the position involve cash handling?
Yes, the position involves processing all payment types, balancing receipts, and following all accounting procedures related to cash handling.
How does the hotel ensure a positive guest experience?
The hotel emphasizes welcoming guests with a smile, actively listening to their needs, addressing concerns promptly, and providing information about the property and local attractions.
What are the working hours for this position?
This is a full-time role, and specific working hours may vary based on hotel operations and guest needs.
Is there an emphasis on safety and security in this role?
Yes, following safety and security policies is crucial to ensuring a clean, safe, and secure environment for both guests and employees.
Are there opportunities for career growth within the hotel?
Yes, there are opportunities for career advancement as part of the Marriott International portfolio, which offers professional development and training programs.