FAQs
Is this position remote or in-house?
This position is not located remotely; it is an in-house role at the JW Marriott Hotel Berlin.
What kind of benefits do employees receive?
Employees receive an attractive compensation package, a permanent contract from day one, subsidies for public transport or free parking, employee discounts for hotel stays, vacation and Christmas bonuses, and many other corporate benefits.
Do I need previous experience in guest relations to apply?
While prior experience in Front Office or Guest Relations is a plus, it is not a requirement to apply for this position.
What languages are required for this role?
Fluency in German and English is required, and knowledge of an additional foreign language is considered an advantage.
What training opportunities are available for employees?
The hotel offers online training that supports career development and opportunities for advancement within the company.
What is the job's primary focus?
The primary focus of the Guest Relations Agent is to provide exceptional service to VIPs and returning guests, ensuring their needs are met and fostering guest loyalty.
Are there specific qualifications needed for this position?
Yes, a completed training in hotel management or a degree in hotel or tourism management is required, along with a friendly and confident demeanor.
What are the working hours for this position?
The position is full-time, but specific working hours may vary based on the hotel's needs and events.
Who should I contact for more information about the application?
For more information, you can contact Frau Michèle Prestin, the Recruiting Manager, at careers.jwberlin@jwmarriott.com or call +49 30 20651974.
What is The JW Treatment™?
The JW Treatment™ refers to JW Marriott’s commitment to taking exceptional care of its associates, which in turn leads to providing outstanding service to guests.