Logo of Huzzle

Guest Relations Agent (m/w/d)

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Berlin

Requirements

  • Abgeschlossene Hotelfach-Ausbildung und/oder ein Studium für Hotel- oder Tourismusmanagement
  • Erste Berufserfahrung am Front Office / Guest Relations sind ein Plus, aber kein Muss
  • Selbstsicheres Auftreten, Teamfähigkeit und natürlich Freundlichkeit
  • Herzliche, authentische und kontaktfreudige Persönlichkeit
  • Mitreißende Kommunikations- und Ausdrucksfähigkeit auf Deutsch- und Englisch, eine weitere Fremdsprache von Vorteil
  • Hands-on Mentalität mit dem Blick für das Detail

Responsibilities

  • Du bist ein wichtiger Ansprechpartner für unsere VIPs und Stammgäste
  • Unterstützung bei der herzlichen Begrüßung / Verabschiedung von unseren (inter)nationalen Gästen
  • Du liest unseren Gästen jeden Wunsch von den Lippen ab und pflegst unser internes Präferenzsystem
  • Du unterstützt aktiv bei der Gästebindung in Form von zum Beispiel Enrollments des Marriott Bonvoy Programms
  • Du pflegst eine enge Zusammenarbeit mit allen Fachabteilungen, wie z.B. Front Office
  • Du verteilst Treatments, schreibst Welcome Cards und kontrollierst Anreisen im System
  • Bei Reklamationen behältst Du den Überblick und kommunizierst souverän mit unseren Gästen
  • Entgegennahme, Weiterleitung und Bearbeitung von Lob und Kritik
  • Mitverantwortung für die Erreichung unserer Ziele im Bereich Gästezufriedenheit

FAQs

What is the job title for this position?

The job title for this position is Guest Relations Agent (m/w/d).

Where is the JW Marriott Hotel Berlin located?

The JW Marriott Hotel Berlin is located at Stauffenbergstrasse 26, Berlin, Germany, 10785.

Are the positions at this hotel management level?

No, this position is classified as a non-management role.

What type of contract is offered for this position?

An unlimited contract is offered from the first day.

What are the working hours for the Guest Relations Agent role?

The Guest Relations Agent position is a full-time role.

Will I receive any support for my public transportation costs?

Yes, you can receive a subsidy of up to 50.00 EUR for your BVG/VBB ticket or a free parking space.

Do employees have the opportunity to enjoy stays at the hotel?

Yes, employees can spend a night with a person of their choice in the hotel and enjoy complimentary meals.

Is there a bonus structure in place for employees?

Yes, vacation and Christmas bonuses are provided according to the collective agreement in Berlin.

Are there opportunities for professional development?

Yes, there are online training programs available to support your career path.

What kind of experience is required for this position?

A completed hotel management training or a degree in hotel or tourism management is preferred; prior experience in Front Office or Guest Relations is a plus, but not mandatory.

What language skills are necessary for the role?

Proficiency in German and English is required; knowledge of an additional foreign language is an advantage.

Are there any team-building activities organized for employees?

Yes, there are team events such as the legendary Kick-Off Party and various 'TakeCare' actions.

How does Marriott International promote diversity in the workplace?

Marriott International supports equal opportunity and values a diverse workforce and an inclusive corporate culture.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.