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Guest Relations Manager | Anantara Grand Hotel Krasnapolsky Amsterdam

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Amsterdam
  • Quick Apply

AI generated summary

  • You need 2+ years in guest relations, problem-solving skills, attention to detail, flexibility for shifts, and excellent communication (English; Dutch a plus).
  • You will oversee guest relations, enhance satisfaction, handle inquiries and complaints, collaborate with departments, monitor feedback, train staff, assist during peak times, and manage records efficiently.

Requirements

  • Proven Guest Relations skills in an upscale and high-volume environment with at least 2 years of experience in a similar role
  • A natural “drive” to get to know people and to exceed expectations
  • Problem-solving and conflict resolution expertise
  • Guest-oriented, affinity with planning and organizing and eye for details
  • Ability to thrive in a fast-paced, dynamic work environment with an hands-on mentality
  • Flexibility to work evenings, weekends, and holidays as needed
  • Excellent communication skills and proficiency in the English language, Dutch is a plus

Responsibilities

  • Oversee all guest relations activities to ensure exceptional service delivery;
  • Develop and implement strategies to enhance guest satisfaction and loyalty;
  • Handle guest inquiries, feedback, and complaints with professionalism and empathy;
  • Collaborate with various departments to ensure seamless service;
  • Monitor guest preferences and anticipate needs to create Authentic Luxury Moments;
  • Conduct regular reviews of guest feedback and implement improvements as necessary;
  • Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis;
  • Monitoring LQA Standards and train team members accordingly;
  • Assisting the Front Office team during peak moment in the lobby;
  • Maintaining accurate records of guest relations operations, transactions and inventories;
  • Implementing policies and procedures to improve guest relations efficiency and the guest satisfaction;
  • Contact for all the guests during special moments in regards to arrival, stay and departure;
  • Controlling turnover, costs and other financial aspects.

FAQs

What is the primary responsibility of the Guest Relations Manager at Anantara Grand Hotel Krasnapolsky Amsterdam?

The primary responsibility is to oversee all guest relations activities to ensure exceptional service delivery, while leading, coaching, training, and motivating the team to provide the highest standards of service and guest satisfaction.

What kind of experience is required for this role?

A minimum of 2 years of proven guest relations skills in an upscale and high-volume environment is required.

Are there specific qualifications needed for the Guest Relations Manager position?

Yes, candidates should possess problem-solving and conflict resolution skills, be guest-oriented with planning and organizing capabilities, and have excellent communication skills. Proficiency in English is necessary, and knowledge of Dutch is a plus.

What are the working hours for this position?

The Guest Relations Manager must have the flexibility to work evenings, weekends, and holidays as needed.

What benefits are offered to employees at Anantara Grand Hotel Krasnapolsky?

Benefits include a competitive salary, an end-of-year bonus, team member rates at over 500 hotels, discounts on food and beverages, training and development opportunities, and a focus on employee health through discounts on insurance and gym memberships.

Who do I contact to apply for the position?

You can send your CV and motivation letter to Susan Vrielink via hr.krasnapolsky@anantara-hotels.com.

Is there support for professional development within the company?

Yes, Anantara Grand Hotel Krasnapolsky offers excellent training and international development opportunities, as well as management programs to support career advancement.

Will I be involved in special guest interactions during their stay?

Yes, you will take personal responsibility for contacting guests during special moments regarding their arrival, stay, and departure, ensuring a unique and memorable experience.

Is this position suitable for someone who thrives in a fast-paced environment?

Yes, the role is designed for individuals who can thrive in a dynamic work atmosphere and who possess a hands-on mentality.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Anantara is a luxury hotel and resort brand that offers unique experiences by blending indigenous culture, heritage, and natural beauty with modern amenities. With properties located across Asia, the Middle East, Africa, and Europe, Anantara focuses on providing exceptional hospitality and immersive experiences, such as culinary journeys and local excursions, to guests. Their approach emphasises sustainable tourism, aiming to create memorable stays while respecting and preserving the environment and local communities they operate within.