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Guest Relations Officer for Conrad Dubai

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Hilton

5d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should be organized, detail-oriented, and passionate about guest service, with excellent communication skills, conflict resolution experience, cash handling, and prior guest relations experience.
  • You will manage VIP guest check-ins, coordinate room assignments, ensure quality standards, oversee guest amenities, and maintain knowledge of hotel services and promotions.

Requirements

  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
  • Computer literate and able to navigate through Company systems
  • Professional manner with an emphasis on hospitality and guest service
  • Guest relations experience in the hotel, leisure, and/or entertainment sectors
  • Proven ability to listen and respond to demanding Guest needs
  • Conflict resolution experience
  • Cash handling experience

Responsibilities

  • Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
  • Be responsible for special room assignments and suite occupancies
  • Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
  • Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
  • Manage the Guest Relations Desk in the hotel lobby
  • Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
  • Maintain the inventory of Guest amenities
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

FAQs

What is the role of a Guest Relations Officer at Conrad Dubai?

A Guest Relations Officer engages with VIP guests throughout their entire hospitality experience, coordinating check-in and ensuring requests are met during their stay.

What are the key responsibilities of a Guest Relations Officer?

Key responsibilities include managing guest arrival reports, ensuring VIP room quality, checking in VIP guests, serving as a contact point for their needs, and maintaining inventory of guest amenities.

What skills are required to be successful in this role?

Successful candidates should have excellent communication skills, attention to detail, a passion for guest service, the ability to multi-task, conflict resolution experience, and relevant guest relations experience.

Is experience in the hospitality industry necessary for this position?

Yes, prior guest relations experience in the hotel, leisure, and/or entertainment sectors is preferred.

What kind of team environment can I expect at Conrad Dubai?

You can expect a collaborative team environment where team members work together to deliver exceptional guest service and maintain high hospitality standards.

What qualities are important for a Guest Relations Officer?

Important qualities include being calm, organized, efficient, having excellent personal presentation, and being proactive in addressing guest needs.

Do I need to have experience with cash handling for this position?

Yes, cash handling experience is required for the role of Guest Relations Officer.

What training or onboarding will be provided?

Specific details about training or onboarding would typically be provided during the hiring process, but you can expect support in getting to know hotel systems and procedures.

What amenities do you offer to VIP guests?

The Guest Relations Officer ensures that all VIP rooms include requested amenities tailored to the individual guest's preferences upon their arrival.

Is knowledge of hotel products and services important for this position?

Yes, maintaining current knowledge of hotel products, services, pricing, and special promotional offers is essential for the role.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay