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Guest Service Agent

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  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Milan

Requirements

  • High school diploma or G.E.D. equivalent.
  • No related work experience.
  • No supervisory experience.
  • None

Responsibilities

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
  • Secure payment; activate/reissue room keys.
  • Ensure rates match market codes, document exceptions.
  • Verify/adjust billing for guests.
  • Communicate to appropriate staff when guests are waiting for an available room.
  • Advise guest of messages.
  • Clear departures in computer system.
  • Coordinate with Housekeeping to track room status and guest concerns.
  • File guest paperwork or documentation.
  • Operate telephone switchboard station.
  • Run and check daily reports, contingency lists, and credit card authorization reports.
  • Supply guests with directions and information.
  • Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
  • Arrange transportation for guests/visitors.
  • Count and secure bank at beginning and end of shift.
  • Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
  • Notify Loss Prevention/Security of any reports of theft.
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
  • Comply with quality assurance standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the job title for this position?

The job title is Guest Service Agent.

Where is the location of the job?

The job is located at Bulgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, 20121.

What are the main responsibilities of a Guest Service Agent?

Responsibilities include processing guest check-ins and check-outs, securing payments, managing room assignments, operating the telephone switchboard, and providing guests with directions and information.

Is this a management position?

No, this position is classified as non-management.

What are the preferred qualifications for this role?

The preferred qualifications include a high school diploma or G.E.D. equivalent, with no related work experience or supervisory experience required.

Is prior experience in hospitality necessary for this position?

No, prior experience in hospitality is not necessary.

What benefits does the company promise regarding work culture?

The company promotes a diverse workforce, an inclusive culture, and a commitment to non-discrimination.

Are there any physical requirements for the job?

Yes, candidates must be able to stand, sit, or walk for extended periods and lift objects weighing 10 pounds or less without assistance.

What should applicants expect in terms of the work schedule?

The position is full-time, which may include various shifts.

Does this job involve interacting with customers?

Yes, the role involves significant interaction with guests, including answering their calls, addressing their needs, and providing assistance.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

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