FAQs
What is the primary responsibility of a Guest Service Agent at Anantara?
The primary responsibility of a Guest Service Agent is to provide expertise services in a courteous manner, including taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
Is prior experience in hotel front office operations required for this position?
While prior experience in hotel front office operations is preferred, it is not strictly required.
What languages are required for this position?
Fluency in English is required, and knowledge of Arabic, German, French, or Italian is also required.
Are there specific hours or schedules I need to be prepared for?
Yes, candidates must be able to work shifts, weekends, and public holidays.
What type of computer skills are needed for the Guest Service Agent role?
Candidates should have computer skills in MS Office, and experience with current Property Management Systems (PMS) is preferred.
What qualities are important for problem resolution in this role?
Strong problem resolution skills are important to effectively handle guest inquiries, requests, and comments promptly and efficiently.
Is luxury hotel experience a requirement for this position?
Yes, prior luxury hotel experience is required for the Guest Service Agent position.