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Guest Service Agent (m/w/d)

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Marriott International

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You should be eager to learn, have experience in service roles, possess computer skills (Opera preferred), stay calm under pressure, and communicate well in German and English.
  • You will provide exceptional guest service, address concerns, assist with check-in/check-out, manage reservations, and share hotel information to ensure a memorable stay for guests.

Requirements

  • Sie haben Lust, sich jeden Tag weiterzuentwickeln, Neues zu lernen und Teil eines familiären und ambitionierten Teams zu sein. Erfahrung in der Hotellerie oder einer anderen service- bzw. gästeorientierten Branche.
  • Computerkenntnisse, idealerweise Opera-Kenntnisse.
  • Flexibilität und Einsatzbereitschaft.
  • Sie behalten auch in stressigen Situationen einen kühlen Kopf.
  • Ihre kommunikative Art zeichnet Sie aus und Sie fühlen sich sowohl in der deutschen als auch englischen Sprache überaus wohl, jede weitere Fremdsprache ist von Vorteil.

Responsibilities

  • Als Guest Service Agent (m/w/d) sind Sie dafür verantwortlich, unseren Gästen einen erstklassigen Service zu bieten und sicherzustellen, dass ihr Aufenthalt unvergesslich wird
  • Sie kümmern sich um die Anliegen und Belangen unserer Gäste und lösen jegliche Herausforderungen
  • Sie unterstützen bei Check-In und Check-Out, verwalten Reservierungen und stellen Informationen über unser Hotel bereit

FAQs

What is the job title for this position?

The job title is Guest Service Agent (m/w/d).

Where is the Sheraton Frankfurt Airport Hotel and Conference Center located?

It is located at Hugo-Eckener-Ring 15, Flughafen/Terminal 1, Frankfurt am Main, Hessen, Germany, 60549.

What are the working hours for this position?

The position is full time.

Do I need previous experience in the hospitality industry?

Yes, experience in the hospitality or a service-oriented industry is preferred.

What language skills are required for this position?

Fluency in both German and English is required, and knowledge of other foreign languages is a plus.

Is there any training provided for new employees?

Yes, there is a targeted onboarding program and various training options available for development.

Are there opportunities for career advancement within the company?

Yes, there are excellent opportunities for career advancement and transfer options in sister hotels.

What kind of benefits does the company offer?

Benefits include Christmas and vacation bonuses, discounts on parking, travel cost subsidies, employee appreciation awards, and discounted employee stays at over 8,500 Marriott hotels worldwide.

Can I expect to participate in team-building events?

Yes, the company hosts numerous employee events and team-building activities to foster a sense of community.

Who can I contact for more information about the job?

You can contact the HR team at hr.frankfurt@marriott.com or by phone at 0 69 69 77 – 11 31.

Is the company committed to diversity and inclusion?

Yes, Marriott International promotes equal opportunity employment and strives to maintain an inclusive culture.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.