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Guest Service Agent (Part-Time)

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Perth

AI generated summary

  • You should have experience with OPERA or similar systems, relevant hospitality experience, rights to work in Australia, be self-motivated, and able to work overnight shifts.
  • You will provide expert local knowledge, assign rooms, assist with inquiries, manage billing adjustments, and foster relationships with guests for future bookings.

Requirements

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude
  • Be able to manage working overnights

Responsibilities

  • Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations
  • Assign rooms according to traveller requests and preferences whenever possible
  • Handle general enquiries, and provide a friendly, genuine service with each traveller experience
  • Assist with verifying and adjusting billing for travellers whilst following up with traveller questions and requests
  • Build and strengthen relationships with existing and new travellers to enable future bookings

FAQs

What is the job title for this position?

The job title is Guest Service Agent (Part-Time).

Where is the job located?

The job is located at Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia, 6000.

What are the typical working hours for this role?

This position is part-time and may require working overnights.

What kind of experience is required for this role?

Relevant experience in a similar role is required, along with experience using the OPERA property management system or similar.

Are there any specific legal requirements for applicants?

Yes, applicants must have working rights in Australia.

What type of training opportunities are available for employees?

Employees can grow, develop, and progress through internationally recognized training programs and exciting career opportunities within the Marriott International group.

What benefits are offered to employees in this role?

Employees enjoy exclusive staff discounts, flexible working hours, opportunities for sabbatical leave, paid leave during their birthday month, and an Employee Assistance Program, among other benefits.

How does Four Points by Sheraton support diversity and inclusion?

Four Points by Sheraton is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, believing in equality and non-discrimination on any protected basis.

What does being a part of the Four Points community entail?

As a member of the Four Points community, employees support each other in a welcoming environment where everyone matters, and there are opportunities to contribute to guest experiences in a friendly and genuine manner.

How can I apply for this position?

Interested candidates can apply through the Marriott International careers website or various job posting platforms where the position is advertised.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.