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Guest Service Agent (Receptionist)

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Marriott International

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Rome

AI generated summary

  • You need a high school diploma or G.E.D.; no work or supervisory experience required; no specific license or certification necessary.
  • You will manage guest inquiries, process requests, operate the phone system, log issues, provide information on amenities, assist with room service, and ensure a professional atmosphere.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
  • Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
  • Receive, record, and relay messages accurately.
  • Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
  • Provide information to guests about room features, property amenities, and local areas of interest.
  • May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
  • Assist guests with accessing internet and guestroom entertainment.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company

FAQs

What is the job title for this position?

The job title is Guest Service Agent (Receptionist).

Where is the job location?

The job is located at The Rome EDITION, Salita di San Nicola da Tolentino 14, Rome, Italy.

Is this position full-time or part-time?

This position is full-time.

Do I need any prior work experience to apply for this role?

No, related work experience is not required for this position.

What educational qualification is necessary for this job?

A high school diploma or G.E.D. equivalent is preferred.

Are there any supervisory responsibilities for this role?

No, this position does not require any supervisory experience.

What skills are important for a Guest Service Agent?

Important skills include excellent communication, the ability to manage guest requests, problem-solving abilities, and maintaining a positive attitude.

How should I present myself while working in this role?

You should maintain a clean and professional appearance, adhering to company uniform standards.

What are the working conditions for this position?

The role involves standing, sitting, or walking for extended periods, and may require moving objects weighing up to 10 pounds.

Is training provided for new employees?

The job description does not specify, but typically, training is provided to ensure new employees understand their responsibilities and company policies.

What kind of company culture can I expect at EDITION Hotels?

EDITION Hotels promotes a culture of inclusivity, valuing diversity, and aims to create extraordinary experiences for guests through heartfelt service.

How can I apply for the Guest Service Agent position?

You will typically apply through the Marriott careers website or the specific job posting for the Guest Service Agent position.

Are there opportunities for growth within the company?

Yes, the company encourages employees to start their careers and develop towards their goals within a supportive environment.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.