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Guest Service Associate - F&B

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Marriott International

4d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • Pune

AI generated summary

  • You need a high school diploma or G.E.D., at least 1 year of related work experience, and no supervisory or certification requirements.
  • You will serve food and drinks, set tables, manage orders, ensure guest satisfaction, maintain cleanliness, and assist with safety protocols while fostering positive relationships with guests and team members.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Serve food courses and alcoholic beverages to guests.
  • Set tables according to type of event and service standards.
  • Answer questions on menu selections.
  • Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Record transaction in MICROS system at time of order.
  • Check in with guests to ensure satisfaction with each food course and/or beverages.
  • Maintain cleanliness of work areas, china, glass, etc., throughout the day.
  • Complete closing duties, including restocking items, turning off lights, etc.
  • Present physical and accurate check to guest and process payment.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the job title for this position?

The job title is Guest Service Associate - F&B.

Where is the job located?

The job is located at Sheraton Grand Pune Bund Garden Hotel, Raja Bahadur Mill Road, Pune, Maharashtra, India.

What type of work schedule is offered for this position?

The position offers a full-time work schedule.

Is this a management position?

No, this is a non-management position.

What are the primary responsibilities of a Guest Service Associate?

The primary responsibilities include serving food and beverages, setting tables, answering menu questions, communicating with the kitchen, recording transactions, maintaining cleanliness, and ensuring guest satisfaction.

What qualifications are preferred for this role?

A high school diploma or G.E.D. equivalent and at least 1 year of related work experience are preferred.

Is supervisory experience required for this position?

No, supervisory experience is not required for this position.

Is there a specific certification or license needed for this job?

No certification or license is needed for this job.

What skills are important for a Guest Service Associate?

Important skills include strong communication, customer service, teamwork, and the ability to handle physical tasks.

What is the company's stance on diversity and inclusion?

Marriott International is committed to hiring a diverse workforce and promoting an inclusive, people-first culture, with a commitment to non-discrimination.

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.