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Guest Service Associate - Food & Beverage

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Marriott International

14d ago

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • Bangalore

AI generated summary

  • You need a high school diploma or G.E.D. equivalent. No work or supervisory experience required, and no licenses or certifications are necessary.
  • You will ensure cleanliness, set up work areas, greet guests, follow safety protocols, maintain equipment, and assist with closing duties while supporting team goals and adhering to quality standards.

Requirements

  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
  • Set up, stock, and maintain work areas.
  • Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the job title for this position?

The job title is Guest Service Associate - Food & Beverage.

Where is the location of the job?

The job is located at JW Marriott Hotel Bengaluru, 24/1 Vittal Mallya Road, Bengaluru, Karnataka, India.

What type of employment is this position?

This position is Full-Time and falls under Non-Management.

Are there any educational requirements for this role?

Yes, a high school diploma or G.E.D. equivalent is preferred.

Is related work experience required for this position?

No related work experience is required.

Is there a need for supervisory experience for this role?

No supervisory experience is required for this position.

What kind of skills are important for a Guest Service Associate?

Important skills include clear and professional communication, teamwork, positive relationship-building, and adherence to quality expectations and standards.

What are the physical requirements for this position?

The role requires standing, sitting, or walking for extended periods, moving, lifting, and carrying objects weighing up to 50 pounds, and performing various physical tasks.

Will I receive training for safety policies and procedures?

Yes, you will complete safety training and certifications as part of your responsibilities.

Does Marriott offer opportunities for career development?

Yes, Marriott offers opportunities for training, development, recognition, and career growth within their portfolio of brands.

Is there a commitment to diversity and inclusion in the workplace?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive culture.

Are uniforms provided for this position?

Yes, employees are expected to maintain a clean and professional appearance, including their uniforms.

What is the JW Treatment™?

The JW Treatment™ refers to the philosophy at JW Marriott that emphasizes exceptional service, care for associates, and creating a luxury experience for guests.

Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.