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Guest Service Associate - Front Office

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Chennai

AI generated summary

  • You must be available for a full-time position in Rooms & Guest Services Operations at Courtyard Chennai, located in Tamil Nadu, India. Non-management role; remote work not available.
  • You will handle guest check-ins/outs, manage reservations, process payments, provide information on amenities, and ensure a professional atmosphere while maintaining confidentiality and safety.

Requirements

  • Job Number25015624
  • Job CategoryRooms & Guest Services Operations
  • LocationCourtyard Chennai, 564 Anna Salai, Chennai, Tamil Nadu, India, 600018
  • ScheduleFull Time
  • Located Remotely?N
  • Position Type Non-Management

Responsibilities

  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company

FAQs

What is the job title for this position?

The job title is Guest Service Associate - Front Office.

Where is the job location?

The job is located at Courtyard Chennai, 564 Anna Salai, Chennai, Tamil Nadu, India, 600018.

Is this position full-time or part-time?

This position is full-time.

Is this a management position?

No, this position is non-management.

What are the main responsibilities of a Guest Service Associate?

The main responsibilities include organizing and conducting guest check-ins/check-outs, processing room reservations and requests, securing payments, and providing information about property amenities and local areas of interest.

Are there any specific skills required for this job?

Yes, candidates should have clear communication skills, the ability to maintain positive working relationships, and a professional appearance.

What should I do if I encounter a problem or need assistance?

If you encounter a problem or need assistance, you should report it to your manager and follow the company's policies and procedures.

Is there an emphasis on diversity and inclusion in the workplace?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

What is emphasized in the Courtyard service philosophy?

The Courtyard service philosophy emphasizes providing a guest experience that goes above and beyond and enjoying teamwork while continuously learning and improving.

Do I need to have prior experience in the hospitality industry?

While prior experience in the hospitality industry may be beneficial, it is not explicitly stated as a requirement for this position.

Are there any physical requirements for this job?

Yes, the job may require standing, sitting, or walking for extended periods and the ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.

Are there opportunities for career growth within the company?

Yes, Marriott International encourages personal and professional development, providing opportunities for career growth within the company.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.