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Guest Service Associate @ ibis Navi Mumbai

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Accor

12d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should have a hotel management degree/diploma, 1-2 years of experience, excellent communication skills, a pleasant personality, and the ability to work under pressure.
  • You will set up equipment, familiarize with the menu, take guest orders, promote hotel facilities, manage guest inquiries, control room inventory, and know the property layout for guest assistance.

Requirements

  • Hotel management degree / relevant diploma culinary
  • 1 to 2 year of work experience.
  • Able to work under pressure and meet deadlines.
  • Strive for results (Success oriented, data finder, initiate / pro-active).
  • Excellent Communication Skills
  • Ability to think strategically, inductively & creatively.
  • Pleasant personality & grooming.
  • Graduate in Hotel Management

Responsibilities

  • Responsible for set up of all operating equipments.
  • Ensure to be familiar with all dishes on the menu.
  • In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
  • Control room inventory and assign room per guest needs.
  • Ensure to be familiar with the property lay out, fire exits and elevator locations.

FAQs

What is the job title for this position?

The job title is Guest Service Associate at ibis Navi Mumbai.

What are the key responsibilities of a Guest Service Associate?

Key responsibilities include setting up operating equipment, taking guest orders, promoting hotel facilities, attending to guest inquiries, controlling room inventory, and being familiar with the property layout.

What qualifications are required for this position?

A hotel management degree or relevant diploma in culinary arts is required, along with 1 to 2 years of work experience.

Is prior experience necessary for applying to this position?

Yes, applicants should have 1 to 2 years of work experience in the hospitality industry.

What skills are important for a Guest Service Associate?

Important skills include excellent communication, the ability to work under pressure, strategic and creative thinking, and a pleasant personality.

What kind of work environment is promoted by Accor?

Accor promotes a diverse, inclusive work environment where employees can grow, learn, and explore limitless possibilities.

Are there opportunities for career growth at Accor?

Yes, Accor supports employees’ growth and learning, providing opportunities for career advancement.

What is the tone of guest interactions expected in this role?

Interactions should be helpful, professional, warm, and friendly.

Does the job require knowledge of the menu?

Yes, it is important to be familiar with all dishes on the menu in order to effectively advise guests.

Is a pleasant personality important for this role?

Yes, having a pleasant personality and proper grooming is essential for a Guest Service Associate.

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Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.