FAQs
What are the main responsibilities of a Guest Service Executive at ibis Navi Mumbai?
The main responsibilities include providing proficient guest service, welcoming guests, addressing complaints, coordinating with other departments, handling inquiries, and ensuring operational efficiency in the Guest Service department.
Who does the Guest Service Executive report to?
The Guest Service Executive reports to the Assistant Manager Guest Service.
Is previous experience required for this position?
While previous experience in a similar role is preferred, candidates with a passion for hospitality and a commitment to guest service may also be considered.
What kind of training will be provided?
Accor provides training to help employees grow and learn every day, ensuring they are well-equipped to meet guest expectations and handle various service situations.
Are there opportunities for career advancement within Accor?
Yes, Accor encourages employees to grow and explore limitless possibilities within the company, providing various opportunities for career advancement.
How does Accor promote diversity and inclusion?
Accor is committed to attracting, recruiting, and promoting diverse talent, creating an inclusive environment for all employees.
What should I do in case of an emergency situation at work?
In case of an emergency situation, report it immediately to the Guest Service Manager and follow all safety protocols and procedures.
Will I be responsible for managing guest complaints?
Yes, as a Guest Service Executive, you will be responsible for attending to guest complaints and resolving issues to ensure customer satisfaction.
How do you ensure guest satisfaction?
Guest satisfaction is ensured by responding to queries promptly, addressing complaints effectively, providing professional service, and maintaining a friendly atmosphere.
What are the working conditions for this position?
The working conditions may include working in a fast-paced environment, managing guest interactions, and handling various operational tasks throughout shifts, including weekends and holidays.