FAQs
What is the job title for this position?
The job title is Guest Service Supervisor.
Where is the AC Hotel Melbourne Southbank located?
The hotel is located at 201 Normanby Road, Southbank, Melbourne, Victoria, Australia, 3006.
Is this position available part-time or full-time?
Yes, the position is available both part-time and full-time.
What are the primary responsibilities of the Guest Service Supervisor?
The primary responsibilities include supervising the front office team, assisting guests during check-in and departure, handling general inquiries, managing guest reservations, and overseeing service standards.
Do I need prior experience for this position?
Yes, relevant experience in a similar supervisory role is required.
Is knowledge of a specific property management system necessary?
Yes, experience with the OPERA property management system or a similar system is preferred.
What type of work schedule is expected?
The Guest Service Supervisor must be flexible to work across a 7-day roster.
Are there benefits offered with this position?
Yes, benefits include exclusive discounts on food and beverage and hotel rooms, development opportunities through internationally recognized training programs, and support through the Employee Assistance Program.
What qualities are desired for this role?
Self-motivation, energy in a fast-paced environment, and the ability to provide motivation and support to the front office staff are desired qualities.
Does this role require working rights in Australia?
Yes, working rights in Australia are required for this position.
What company is associated with AC Hotels?
AC Hotels is part of Marriott International.
How does AC Hotels view the importance of detail in service?
AC Hotels believes that attention to detail is the greatest form of generosity and seeks family members who are passionate about delivering a high level of service.