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Guest Services Agent-Night

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Barcelona

AI generated summary

  • You need a high school diploma or GED; no prior work or supervisory experience is required.
  • You will handle guest check-ins/outs, manage room assignments, process payments, respond to inquiries, coordinate with staff, and ensure guest satisfaction while maintaining professionalism and safety.

Requirements

  • High school diploma or G.E.D. equivalent.
  • No related work experience.
  • No supervisory experience.
  • None

Responsibilities

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to

FAQs

Do we support remote work?

No, this position does not support remote work; it requires on-site presence.

What is the job schedule for this position?

The job schedule is full-time.

What qualifications are preferred for this role?

The preferred qualification is a high school diploma or G.E.D. equivalent.

Is prior experience necessary for this job?

No related work experience is required for this position.

Is supervisory experience needed for this job?

No supervisory experience is required for this position.

What are the main responsibilities of the Guest Services Agent-Night?

The main responsibilities include processing guest check-ins and check-outs, managing room assignments, handling payments, communicating with housekeeping, and addressing guest requests and concerns.

What skills are important for this position?

Important skills include excellent communication, customer service, problem-solving, and the ability to handle guest inquiries effectively.

Are there any specific physical demands for this job?

Yes, the role requires standing, sitting, or walking for extended periods and the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

What is the company’s commitment regarding diversity and inclusion?

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive, people-first culture.

What will I learn while working in this position?

You will learn and exemplify The Ritz-Carlton's Gold Standards, including the Employee Promise, Credo, and Service Values, which guide the hotel's commitment to exceptional service.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.