FAQs
Do we support remote work?
No, this position does not support remote work; it requires on-site presence.
What is the job schedule for this position?
The job schedule is full-time.
What qualifications are preferred for this role?
The preferred qualification is a high school diploma or G.E.D. equivalent.
Is prior experience necessary for this job?
No related work experience is required for this position.
Is supervisory experience needed for this job?
No supervisory experience is required for this position.
What are the main responsibilities of the Guest Services Agent-Night?
The main responsibilities include processing guest check-ins and check-outs, managing room assignments, handling payments, communicating with housekeeping, and addressing guest requests and concerns.
What skills are important for this position?
Important skills include excellent communication, customer service, problem-solving, and the ability to handle guest inquiries effectively.
Are there any specific physical demands for this job?
Yes, the role requires standing, sitting, or walking for extended periods and the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
What is the company’s commitment regarding diversity and inclusion?
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive, people-first culture.
What will I learn while working in this position?
You will learn and exemplify The Ritz-Carlton's Gold Standards, including the Employee Promise, Credo, and Service Values, which guide the hotel's commitment to exceptional service.