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Guest Services Executive - UAEN

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NMC Healthcare

5d ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare
  • Sharjah

AI generated summary

  • You should have strong customer service skills, knowledge of insurance protocols, ability to maintain patient confidentiality, cash handling experience, and a background in medical terminology.
  • You will greet patients, handle registrations, manage payments, schedule appointments, assist with insurance eligibility, and coordinate with departments to resolve queries and delays.

Requirements

  • Greets patients and/or Guests arriving at the outpatient clinics, to assists as required.
  • Registers all outpatients upon arrival as per policy.
  • To maintain Patient Confidentiality.
  • Identification of Patient Valid documents i.e., EID or Passport.
  • Checking eligibility for insurance approval.
  • Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
  • Initiate accurate process to complete the patient’s registration (insurance or self-paying.)
  • Collecting Payment, i.e., Cash, Deductibles, Co-insurance, and Copayment as per insurance and/or SOB’s (from online insurance portals) service wise.
  • Coordinates with Nursing and other Departments to resolve patient’s queries.
  • Informing patients when there are delays for diagnostic or treatment services.
  • Directs patients to appropriate clinics/areas.
  • Submits documents related to cash collection and refunds to Chief Cashier.
  • Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.
  • Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.
  • Cash collection according to the individual collection report must be deposited in the Main Cash Box.
  • Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office - Claims Submission Team.
  • Assists in training of the new employees as directed by supervisor.
  • Knowledge of insurance protocols.
  • Coordinates with insurance department and clinic for preauthorization of services.
  • Knowledge in basic medical terminology (limited to front office).
  • Bachelor, Diploma, High school

Responsibilities

  • Greets patients and/or Guests arriving at the outpatient clinics, to assists as required.
  • Registers all outpatients upon arrival as per policy.
  • To maintain Patient Confidentiality.
  • Identification of Patient Valid documents i.e., EID or Passport.
  • Checking eligibility for insurance approval.
  • Schedules, reschedules, cancels, and confirms outpatient and medical services as required.
  • Initiate accurate process to complete the patient’s registration ( insurance or self- paying.)
  • Collecting Payment, i.e., Cash, Deductibles, Co-insurance, and Copayment as per insurance and/or SOB’s (from online insurance portals) service wise.
  • Coordinates with Nursing and other Departments to resolve patient’s queries.
  • Informing patients when there are delays for diagnostic or treatment services.
  • Directs patients to appropriate clinics/areas.
  • Submits documents related to cash collection and refunds to Chief Cashier.
  • Maintains records for any authentication for services for any patient(s) given by higher officials. Report to be forwarded to Billing Supervisor.
  • Reconciliation of daily cash and credit card collection to be completed before closing. Excess or short in collection to be reported to Chief Cashier.
  • Cash collection according to the individual collection report must be deposited in the Main Cash Box.
  • Coordinates with the Clinic and service providing units for rectification of documents and reports requested by the Back Office - Claims Submission Team.
  • Assists in training of the new employees as directed by supervisor.
  • Knowledge of insurance protocols.
  • Coordinates with insurance department and clinic for preauthorization of services.
  • Knowledge in basic medical terminology ( limited to front office ).

FAQs

What are the primary responsibilities of a Guest Services Executive in this role?

The primary responsibilities include greeting patients and guests, registering outpatients, maintaining patient confidentiality, verifying valid documents, checking insurance eligibility, scheduling appointments, collecting payments, coordinating with nursing and other departments, and assisting in the training of new employees.

What qualifications are required for this position?

The qualifications required include a Bachelor’s degree, diploma, or high school education.

Is prior experience in a healthcare setting necessary?

While prior experience in a healthcare setting is not explicitly stated as a requirement, knowledge of insurance protocols and basic medical terminology is beneficial.

Are there any specific skills required for the role?

Yes, specific skills required include knowledge of insurance protocols, familiarity with basic medical terminology (limited to front office), and strong communication skills for coordinating with various departments.

Is training provided for new employees?

Yes, part of the responsibilities includes assisting in the training of new employees as directed by the supervisor.

What should be done if there are discrepancies in cash collections?

Any excess or shortage in cash collection should be reported to the Chief Cashier for resolution.

How does the role involve interactions with patients regarding delays?

The Guest Services Executive is responsible for informing patients about any delays for diagnostic or treatment services and directing them to appropriate clinics or areas as needed.

Can you explain the process of payment collection for this role?

The process of payment collection involves collecting cash, deductibles, co-insurance, and copayments according to insurance policies and service-wise detail as provided by online insurance portals.

Will I need to coordinate with insurance departments?

Yes, coordinating with the insurance department and clinic for preauthorization of services is a key responsibility of the role.

Is maintaining patient confidentiality part of the job duties?

Yes, maintaining patient confidentiality is a critical responsibility of the Guest Services Executive.

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NMC Healthcare

Delivering personalised care that matters.

Science & Healthcare
Industry
10,001+
Employees
1974
Founded Year

Mission & Purpose

NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates, and the third largest in Oman. Since 1975, we have provided high quality, personalised, and compassionate care to our patients and are proud to have earned the trust of millions of people in the UAE and around the world. ---------------------------------------- DISCLAIMER: Fraudulent Job Offers ---------------------------------------- It has come to our attention that fake job offers have been circulated under the name of NMC Healthcare by certain individuals/entities claiming that they are representatives or subsidiaries or under contract with NMC Healthcare. If you receive any unauthorised, suspicious, or fraudulent offers or interview calls, please send an email to verification@nmc.ae for formal verification. If you believe you have been a victim of a recruitment fraud, you are encouraged to approach the law enforcement agencies immediately.