FAQs
What are the working hours for the Guest Services position?
The working hours for the Guest Services position are part-time, with specific shifts to be determined based on scheduling needs.
Is prior experience required for this position?
Yes, a minimum of one year of previous serving experience is preferred for this position.
What certifications are needed to apply?
A valid Food Worker Card is required to apply for this position.
Are there opportunities for growth within the company?
Yes, there are opportunities for growth within the company based on performance and experience.
What types of tasks will I be responsible for?
You will be responsible for checking the station for cleanliness, greeting guests, explaining specials, and ensuring guest satisfaction throughout the ordering process.
Do I need to have experience working in a fast-casual restaurant?
While previous experience in a fast-casual restaurant is not mandatory, having at least one year of serving experience is preferred.
What should I do if I encounter a guest who appears to be intoxicated?
You should abide by all state and federal regulations and restaurant liquor policies, ensuring that no alcoholic beverages are served to intoxicated guests.
Is it necessary to have strong communication skills for this role?
Yes, the ability to effectively communicate in English, both verbally and in writing, is essential for this position.
How important is customer service in this role?
Customer service is very important. A courteous, friendly, and professional demeanor is essential to ensure a positive guest experience.
Will I be required to stand for long periods?
Yes, the role requires the ability to stand and walk for prolonged periods of time during shifts.