FAQs
What are the work hours for this part-time position?
The specific work hours may vary, but flexibility is generally required for part-time schedules in the fast casual dining environment.
Is previous experience in guest services or serving required?
While we prefer candidates with a minimum of one year of previous serving experience, we are open to applicants who demonstrate a strong willingness to learn.
Do I need a special license to work in this position?
Yes, a valid Food Worker Card is required for employment in this role.
What qualities are you looking for in a candidate?
We are looking for candidates with an amazing personality, courteous and friendly demeanor, and the ability to effectively communicate in English.
Is there any training provided for new employees?
Yes, we provide training to ensure that new employees are familiar with our standards, procedures, and customer service expectations.
What is the dress code for guest services staff?
The dress code typically includes a clean and professional uniform, which will be provided upon hiring.
Are there opportunities for advancement within the company?
Yes, we promote from within whenever possible and encourage employees to grow their careers through training and development opportunities.
Can I apply if I am under 18 years old?
Applicants must meet legal requirements and may need to check state labor laws regarding age restrictions for serving in dining establishments.
How do you define guest satisfaction in this role?
Guest satisfaction is determined by assessing the guests’ experience during their visit, ensuring they are greeted warmly, their needs are met promptly, and any concerns are addressed effectively.
Are there any health and safety protocols I need to follow on the job?
Yes, all employees must abide by state and federal health regulations, including safe food handling practices and responsible alcohol service policies.