FAQs
What are the key responsibilities of a Guest Services Supervisor at Londonderry Mall?
The Guest Services Supervisor is responsible for overseeing the Guest Experience program, managing the Guest Services team, assisting with social media coordination, event coordination, and liaising with retailers to support sales and traffic growth.
What tasks and responsibilities are involved in being a Guest Services Supervisor?
Some tasks and responsibilities of a Guest Services Supervisor include overseeing the Guest Services desk, scheduling and training Guest Services staff, managing gift card sales and reporting, coordinating quarterly meetings, and assisting with the development of the gift card sales strategy.
What reporting duties does a Guest Services Supervisor have at Londonderry Mall?
A Guest Services Supervisor is responsible for monthly reporting of website, social media, newsletter, and gift card metrics, as well as reporting on foot traffic, event performance, digital advertising, and public relations. They may also assist with research as required.
What is the role of a Guest Services Supervisor in website, social media, and newsletters?
A Guest Services Supervisor works with the marketing manager to develop and implement a social media calendar, create social media strategies, manage social media accounts, develop and deploy newsletters, and update the shopping centre website with retailer promotions, news, events, and job descriptions.
What skills and competencies are required for a Guest Services Supervisor at Londonderry Mall?
Skills and competencies for a Guest Services Supervisor include experience in marketing, advertising, or customer service, managing staff, working in a fast-paced environment, strong interpersonal and communication skills, proficiency in computer software, social media marketing expertise, project planning and analytical skills, problem-solving abilities, and flexibility in working hours. A clear criminal background check is also required.