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Guest Services Supervisor

  • Job
    Full-time
    Junior Level
  • Marketing
  • Edmonton

AI generated summary

  • You need previous marketing, customer service experience, social media skills, project planning, problem-solving abilities, and flexibility for this Guest Services Supervisor role. Undergrad degree in related field and clear background check required.
  • You will oversee guest experience, manage gift card sales, lead social media strategy, coordinate events, engage with retailers, and assist in special projects as needed.

Requirements

  • Knowledge/Skills/Competencies:
  • Previous experience in a marketing, advertising and/or customer service environment
  • Previous experience working in a fast-paced environment
  • Previous experience managing staff of all ages and levels of experience
  • Ability to work independently and in a team environment
  • Self-motivated
  • Excellent interpersonal and communication skills (written and oral)
  • Computer literate and fully proficient with Word, Excel, PowerPoint, Outlook, Canva;
  • Strategic and tactical background in social media marketing development and outreach (blogs, social networks, posts, video sharing sites, etc.)
  • Experience using website content management software (CMS) and Facebook Ads;
  • Project planning, research, and analytical skills
  • Problem-solving and critical thinking skills with a solution-focused approach to challenges
  • Detail-oriented self-starter with strong organizational, prioritizing and time management skills
  • Ability to effectively communicate with tenants, customers, and contractors to provide support and complete projects
  • Willing to work flexible hours including early mornings, evenings, and weekends
  • Must be able to provide clear criminal background check.
  • Educational Requirements:
  • Undergraduate degree or diploma in marketing, public relations, communications, commerce or business administration preferred. Minimum two years of related marketing, event planning or business experience.

Responsibilities

  • Guest Experience Supervisor:
  • Oversee the Londonderry Guest Experience program including but not limited to; gift card sales, guest services staffing and scheduling, management of the Guest Services desk, and all other supervisory duties as they pertain to Guest Services
  • Occasionally work at the Guest Services desk as required
  • Coordination of quarterly Guest Services meetings
  • Assign tasks and projects as required
  • Training of all Guest Services Staff
  • Gift Card daily and monthly reconciliation
  • Gift Card reporting
  • Assist, implement and oversee the development of the Gift Card sales strategy
  • Reporting:
  • Monthly reporting of relevant website, social media, newsletter, and gift card metrics including but not limited to; pageviews, followers, reach, sales, etc.
  • Monthly reporting of Londonderry’s foot traffic
  • Produce monthly reports on the event performance, gift card sales, digital advertising, and public relations
  • Other reports as required
  • Assist with research as required
  • Website, Social Media & Newsletters:
  • Work with the marketing manager to develop and implement a monthly social media calendar
  • Continue to adapt and develop social media strategies in conjunction with the Marketing Manager, including but not limited to: creating weekly, monthly and annual social media plans, coordination of video/photo shoots, copy writing, content generation and sourcing, influencer coordination, online ad purchasing, consistent measurement of analytics, recognizing trends/audience behavioural patterns, partner reporting and daily engagement
  • Work closely with retailers to feature brands, products and/or services that assist the stores in meeting their sales targets.
  • Management and monitoring of all social media accounts
  • Assist in the development and deployment of all Londonderry Newsletters to retailers and subscribers
  • Ensuring the shopping centre website is up to date with daily/weekly updates to the following web pages: retailer promotions, news and events and job descriptions
  • Produce monthly online engagement and usage statistics for the Londonderry Mall website, e-newsletter and social media platforms
  • Special Events:
  • Assist in the planning, coordinating and day-of execution of in-mall events and off-site sponsorships. This will include weekend and evening events on occasion.
  • Assist in the management and installation of mall décor
  • Assist in the management and installation of mall signage and in-mall advertising
  • Retailer Relations:
  • Regularly meet with Londonderry retailers and assist with their in-mall marketing
  • Coordinate bi-annual retailer meetings
  • MISC:
  • Assist in the creation of the annual marketing plan as requested
  • Assist in the creation of basic advertising materials and signage as needed
  • Seek new opportunities for events, partnerships, influencer relationships and social media marketing as requested
  • Assist on special projects as requested

FAQs

What are the key responsibilities of a Guest Services Supervisor at Londonderry Mall?

The Guest Services Supervisor is responsible for overseeing the Guest Experience program, managing the Guest Services team, assisting with social media coordination, event coordination, and liaising with retailers to support sales and traffic growth.

What tasks and responsibilities are involved in being a Guest Services Supervisor?

Some tasks and responsibilities of a Guest Services Supervisor include overseeing the Guest Services desk, scheduling and training Guest Services staff, managing gift card sales and reporting, coordinating quarterly meetings, and assisting with the development of the gift card sales strategy.

What reporting duties does a Guest Services Supervisor have at Londonderry Mall?

A Guest Services Supervisor is responsible for monthly reporting of website, social media, newsletter, and gift card metrics, as well as reporting on foot traffic, event performance, digital advertising, and public relations. They may also assist with research as required.

What is the role of a Guest Services Supervisor in website, social media, and newsletters?

A Guest Services Supervisor works with the marketing manager to develop and implement a social media calendar, create social media strategies, manage social media accounts, develop and deploy newsletters, and update the shopping centre website with retailer promotions, news, events, and job descriptions.

What skills and competencies are required for a Guest Services Supervisor at Londonderry Mall?

Skills and competencies for a Guest Services Supervisor include experience in marketing, advertising, or customer service, managing staff, working in a fast-paced environment, strong interpersonal and communication skills, proficiency in computer software, social media marketing expertise, project planning and analytical skills, problem-solving abilities, and flexibility in working hours. A clear criminal background check is also required.

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Mission & Purpose

Cushman & Wakefield is a global real estate services firm that offers a comprehensive range of services, including property, facilities, project management, leasing, capital markets, and valuation. The company aims to deliver exceptional value to clients by providing strategic advice and tailored solutions to maximise the potential of real estate assets. Cushman & Wakefield's goal is to drive sustainable growth and create innovative, client-centric strategies that address the evolving needs of the real estate market.