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H&M Sales Associate - Los Angeles



12d ago

  • Job
    Entry Level / Graduate
  • Hospitality & Retail
  • Los Angeles

AI generated summary

  • You must be passionate about customer service, able to work in a fast-paced environment, team-oriented, able to lift 20+ pounds, stand for long periods, climb ladders, work flexible hours, and possess a positive attitude.
  • You will provide exceptional customer service, maintain a clean sales floor, unpack & stock merchandise, handle transactions, promote loyalty programs, ensure safety/security, and follow store procedures.


  • Passionate for customer service and helping people find their style
  • A multi-tasker who enjoys working in a fast-paced environment
  • Inclusive, positive, creative, and willing to learn on the job!
  • A team player with a flexible approach
  • You have the ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a step stool
  • Must be able to work a flexible work schedule including nights and weekends


  • Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience
  • Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities
  • Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals
  • Actively process, stock, and replenish garments on sales floor and stock room
  • Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in appropriate bag following the register best practices routine
  • Eager to educate and promote our H&M Loyalty program to our customers
  • Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment
  • Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues, and customer safety at all times
  • Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store


What are the main responsibilities of a Retail Sales Associate at H&M?

A Retail Sales Associate at H&M is responsible for advising and assisting customers, ensuring a great customer experience, contributing to store sales and profit, sharing product and fashion knowledge, maintaining store operations, and providing great garment care.

How important is customer service in this role?

Customer service is extremely important for a Retail Sales Associate at H&M. They are responsible for putting customers first, offering assistance, and ensuring that customers have a positive shopping experience.

How does a Retail Sales Associate contribute to creating a Best Team at H&M?

A Retail Sales Associate at H&M contributes to creating a Best Team by sharing knowledge and skills with colleagues, working collaboratively, and supporting each other in meeting customer expectations.

What are some key skills required for this role?

Key skills required for a Retail Sales Associate at H&M include excellent communication skills, product and fashion knowledge, customer service skills, teamwork, attention to detail, and a positive attitude.

How does a Retail Sales Associate ensure compliance with H&M standards, policies, procedures, and legal requirements?

A Retail Sales Associate at H&M ensures compliance with company standards, policies, procedures, and legal requirements by following guidelines, staying informed about updates or changes, and consistently executing tasks in accordance with company guidelines.

Fashion & Arts
Founded Year

Mission & Purpose

At H&M, we welcome you to be yourself and feel like you truly belong. Help us reimagine the future of an entire industry by making everyone look, feel, and do good. We take pride in our history of making fashion accessible to everyone and led by our values we strive to build a more welcoming, inclusive, and sustainable industry. We are privileged to have more than 120,000 colleagues, in over 75 countries across the world. That’s 120 000 individuals with unique experiences, skills, and passions. At H&M, we believe everyone can make an impact, we believe in giving people responsibility and a strong sense of ownership. Our business is your business, and when you grow, we grow. Be yourself & more at H&M.