Logo of Huzzle

H&M Sales Associate - New York



9d ago

  • Job
    Entry Level / Graduate - Junior (1-2 years)
  • Hospitality & Retail
  • New York City

AI generated summary

  • You are a customer service enthusiast, adaptable multitasker, team player who lifts 20+ pounds, stands for long periods, and works nights/weekends.
  • You will greet customers, maintain sales floor, unpack merchandise, stock garments, ring on register, promote loyalty program, assist colleagues, and ensure safety and security in store.


  • Passionate for customer service and helping people find their style
  • A multi-tasker who enjoys working in a fast-paced environment
  • Inclusive, positive, creative, and willing to learn on the job!
  • A team player with a flexible approach
  • You have the ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a step stool
  • Must be able to work a flexible work schedule including nights and weekends


  • Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience
  • Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities
  • Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals
  • Actively process, stock, and replenish garments on sales floor and stock room
  • Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in appropriate bag following the register best practices routine
  • Eager to educate and promote our H&M Loyalty program to our customers
  • Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment
  • Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues, and customer safety at all times
  • Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store


What are the responsibilities of a H&M Sales Associate?

A H&M Sales Associate is responsible for advising customers, keeping them in style, delivering the best customer experience, contributing to sales and profit, putting customers first, offering assistance, sharing product and fashion knowledge, creating an easy shopping environment, maintaining store operations, and practicing great garment care.

What kind of knowledge and skills should a H&M Sales Associate possess?

A H&M Sales Associate should have knowledge of H&M products and fashion trends, excellent customer service skills, the ability to work well in a team, good communication skills, a positive attitude, and attention to detail.

How does a H&M Sales Associate contribute to creating a great team environment?

A H&M Sales Associate contributes to creating a great team environment by sharing knowledge and skills with colleagues, actively working together to meet customer expectations, and following H&M standards, policies, procedures, and legal requirements.

What are the key qualities that H&M looks for in a Sales Associate?

Key qualities that H&M looks for in a Sales Associate include customer focus, fashion knowledge, teamwork, communication skills, attention to detail, and a positive attitude.

How does a H&M Sales Associate ensure a great shopping experience for customers?

A H&M Sales Associate ensures a great shopping experience for customers by putting customers first, offering assistance, sharing product and fashion knowledge, creating an easy shopping environment, and maintaining store operations and great garment care.

Fashion & Arts
Founded Year

Mission & Purpose

At H&M, we welcome you to be yourself and feel like you truly belong. Help us reimagine the future of an entire industry by making everyone look, feel, and do good. We take pride in our history of making fashion accessible to everyone and led by our values we strive to build a more welcoming, inclusive, and sustainable industry. We are privileged to have more than 120,000 colleagues, in over 75 countries across the world. That’s 120 000 individuals with unique experiences, skills, and passions. At H&M, we believe everyone can make an impact, we believe in giving people responsibility and a strong sense of ownership. Our business is your business, and when you grow, we grow. Be yourself & more at H&M.