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H&M Sales Associate - New York



20d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • New York City

AI generated summary

  • You are passionate about customer service, thrive in a fast-paced environment, a team player, with the physical ability to lift and move items, and have a flexible schedule.
  • You will actively engage with customers on the sales floor, maintain a neat and tidy environment, unpack and label merchandise, process transactions, promote loyalty programs, collaborate with colleagues, and ensure safety and security protocols are followed.


  • Passionate for customer service and helping people find their style
  • A multi-tasker who enjoys working in a fast-paced environment
  • Inclusive, positive, creative, and willing to learn on the job!
  • A team player with a flexible approach
  • You have the ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a step stool
  • Must be able to work a flexible work schedule including nights and weekends


  • Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience
  • Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities
  • Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals
  • Actively process, stock, and replenish garments on sales floor and stock room
  • Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in appropriate bag following the register best practices routine
  • Eager to educate and promote our H&M Loyalty program to our customers
  • Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment
  • Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues, and customer safety at all times
  • Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store


What are the primary responsibilities of an H&M Sales Associate?

The primary responsibilities of an H&M Sales Associate include advising customers, keeping them in style, delivering the best customer experience, contributing to sales and profit, putting customers first, offering assistance, sharing product and fashion knowledge, creating an easy shopping environment, and actively contributing to creating a strong team.

What qualities does H&M look for in a Sales Associate?

H&M looks for Sales Associates who are customer-focused, knowledgeable about products and fashion, able to create a positive shopping environment, team players, and compliant with company standards, policies, procedures, and legal requirements.

How can a Sales Associate contribute to the store's sales and profit?

A Sales Associate can contribute to the store's sales and profit by delivering the best customer experience, putting customers first, offering assistance, sharing product and fashion knowledge, creating an easy shopping environment, and actively contributing to creating a strong team.

Fashion & Arts
Founded Year

Mission & Purpose

At H&M, we welcome you to be yourself and feel like you truly belong. Help us reimagine the future of an entire industry by making everyone look, feel, and do good. We take pride in our history of making fashion accessible to everyone and led by our values we strive to build a more welcoming, inclusive, and sustainable industry. We are privileged to have more than 120,000 colleagues, in over 75 countries across the world. That’s 120 000 individuals with unique experiences, skills, and passions. At H&M, we believe everyone can make an impact, we believe in giving people responsibility and a strong sense of ownership. Our business is your business, and when you grow, we grow. Be yourself & more at H&M.