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H&M Sales Associate - Walnut Creek



20d ago

  • Job
    Entry Level
  • Hospitality & Retail
  • Walnut Creek

AI generated summary

  • You must be passionate about customer service, enjoy working in a fast-paced environment, be creative and positive, a team player, and able to lift, stand for long periods, and work flexible hours.
  • You will engage with customers, maintain a tidy sales floor, unpack and label merchandise, replenish stock, ring on the register, educate customers on loyalty program, collaborate with team, ensure safety and follow store procedures.


  • Passionate for customer service and helping people find their style
  • A multi-tasker who enjoys working in a fast-paced environment
  • Inclusive, positive, creative, and willing to learn on the job!
  • A team player with a flexible approach
  • You have the ability to lift in excess of 20 pounds
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
  • Ability to climb a ladder and use a step stool
  • Must be able to work a flexible work schedule including nights and weekends


  • Actively greet and engage with our customers in the service areas and on the sales floor to provide the best customer experience
  • Support in the maintenance of a neat and tidy sales floor to ensure a positive shopping experience inclusive of folding, hanging, displaying, and merchandising garments per H&M guidelines to maximize selling opportunities
  • Unload delivery truck, receive, open, and unpack merchandise and label merchandise with security tags within efficiency timeline goals
  • Actively process, stock, and replenish garments on sales floor and stock room
  • Ring on the register, report and handle all required transactions, issue receipts, and fold and place merchandise in appropriate bag following the register best practices routine
  • Eager to educate and promote our H&M Loyalty program to our customers
  • Share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment
  • Work in accordance with H&M standards and local legislation with health & safety and security routines, to guarantee you, your colleagues, and customer safety at all times
  • Follow all procedures and routines regarding safety, security, and administrative processes in all areas of the store


What are the main responsibilities of a Sales Associate at H&M?

The main responsibilities of a Sales Associate at H&M include advising customers, keeping them in style, delivering the best customer experience, contributing to store sales and profit, offering assistance, sharing product and fashion knowledge, creating an easy shopping environment, and actively contributing to creating a best team.

What skills are required to be successful as a Sales Associate at H&M?

Successful Sales Associates at H&M should have strong communication skills, excellent customer service skills, a passion for fashion, the ability to work well in a team, knowledge of store operations, and the ability to maintain great garment care.

How will I ensure that customers have a positive shopping experience as a Sales Associate at H&M?

As a Sales Associate at H&M, you will always put customers first, offer assistance, share your knowledge of products and fashion, create an easy shopping environment, and actively contribute to creating a best team to meet customer expectations.

Fashion & Arts
Founded Year

Mission & Purpose

At H&M, we welcome you to be yourself and feel like you truly belong. Help us reimagine the future of an entire industry by making everyone look, feel, and do good. We take pride in our history of making fashion accessible to everyone and led by our values we strive to build a more welcoming, inclusive, and sustainable industry. We are privileged to have more than 120,000 colleagues, in over 75 countries across the world. That’s 120 000 individuals with unique experiences, skills, and passions. At H&M, we believe everyone can make an impact, we believe in giving people responsibility and a strong sense of ownership. Our business is your business, and when you grow, we grow. Be yourself & more at H&M.