FAQs
What is the salary for the Customer Support role?
The salary for the Customer Support role is £23,500.
What are the working hours for this position?
The working hours for this position are 35 hours a week, including some Saturdays.
Where is the Customer Support role based?
The role is based in Chester and covers our friendly branches in the area.
Do I need previous financial services experience to apply?
No, previous financial services experience is not required for this role.
What skills are important for this Customer Support role?
Important skills include being a people person, the ability to build relationships, empathy, acting with care and integrity, commitment to customer service, and teamwork.
Is training provided for new employees?
Yes, from Day 1, all the training and support you need will be provided.
Are there opportunities for career development at Halifax Bank?
Yes, there are a wide variety of career opportunities available within the organization for growth and development.
What benefits are included in the job?
The benefits include a generous pension contribution of up to 15%, an annual performance-related bonus, share schemes, adaptable lifestyle benefits, 22 days' holiday plus bank holidays, and a range of wellbeing initiatives.
Is there an emphasis on diversity and inclusion in the workplace?
Yes, Halifax Bank emphasizes diversity and inclusion, aiming to create an organization that reflects modern society and celebrates diversity in all its forms.
What kind of support is available for candidates with disabilities?
Halifax Bank is disability confident and offers reasonable adjustments to be made to the recruitment processes, upon request.
Can I work from home?
Yes, hybrid working is supported; however, you need to meet specific homeworking criteria, such as having a quiet, private room and a stable internet connection.