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Halifax Bank - Customer Support - Chester

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Chester

AI generated summary

  • You need to be a people person, show empathy, build relationships, collaborate with teammates, and be familiar with our mobile app and services. Homeworking setup is required if applicable.
  • You’ll provide customer support, learn from a supportive team, and foster inclusivity, ensuring everyone feels valued while growing your career in a diverse environment.

Requirements

  • Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
  • The ability to quickly build relationships to give customers a fantastic experience.
  • The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
  • The commitment to deliver on your promises and going above and beyond for your customer.
  • A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
  • If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  • To be successful in this role, you will need to be a LBG advocate, an expert in using our mobile app and demonstrate excellent knowledge of our products and services. This will mean you are able to offer fantastic support to our customers. Should you be offered the role, we'd really encourage you to use the app so that you become familiar with it and we'd hope that you use our products as well, if you don't already!

Responsibilities

  • As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.
  • You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.
  • From Day 1 we'll provide all the training and support you'll need.
  • Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself.
  • Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.
  • Your focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
  • We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

FAQs

What is the salary for the Customer Support role?

The salary for the Customer Support role is £23,500.

What are the working hours for this position?

The working hours for this position are 35 hours a week, including some Saturdays.

Where is the Customer Support role based?

The role is based in Chester and covers our friendly branches in the area.

Do I need previous financial services experience to apply?

No, previous financial services experience is not required for this role.

What skills are important for this Customer Support role?

Important skills include being a people person, the ability to build relationships, empathy, acting with care and integrity, commitment to customer service, and teamwork.

Is training provided for new employees?

Yes, from Day 1, all the training and support you need will be provided.

Are there opportunities for career development at Halifax Bank?

Yes, there are a wide variety of career opportunities available within the organization for growth and development.

What benefits are included in the job?

The benefits include a generous pension contribution of up to 15%, an annual performance-related bonus, share schemes, adaptable lifestyle benefits, 22 days' holiday plus bank holidays, and a range of wellbeing initiatives.

Is there an emphasis on diversity and inclusion in the workplace?

Yes, Halifax Bank emphasizes diversity and inclusion, aiming to create an organization that reflects modern society and celebrates diversity in all its forms.

What kind of support is available for candidates with disabilities?

Halifax Bank is disability confident and offers reasonable adjustments to be made to the recruitment processes, upon request.

Can I work from home?

Yes, hybrid working is supported; however, you need to meet specific homeworking criteria, such as having a quiet, private room and a stable internet connection.

Helping Britain Prosper

Finance
Industry
10,001+
Employees

Mission & Purpose

We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together. Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.

Culture & Values

  • People-first

    We put people first to go further for customers.

  • Bold

    We’re bold, we take action and innovate.

  • Inclusive

    We’re inclusive to value everyone.

  • Sustainable

    We champion sustainability to care for our planet.

  • Trust

    We trust each other to achieve more together.

Benefits

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.

  • Health and wellbeing

    We encourage a culture of wellbeing and inclusivity, and provide a range of health and wellbeing services to meet the diverse needs of our colleagues.

  • Holiday allowance

    We offer a generous holiday allowance to enable you achieve a healthy work/life balance. You’ll be eligible for a minimum of 22 days holiday, rising to 30 days based on length of service and grade. Bank holidays are in addition to this, and you’ll have the opportunity to buy or sell the equivalent of a week’s holiday through our ‘Flex’ scheme.

  • Family leave

    From day one you’ll be able to have up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave. Shared parental leave is created when maternity or adoption leave is ended early. If you are an eligible partner you could receive up to 20 weeks of fully paid leave.

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.