FAQs
What is the primary focus of the Hardware Support Engineer role?
The primary focus of the Hardware Support Engineer role is to troubleshoot, diagnose, and coordinate repairs for complex hardware problems on enterprise-class servers and infrastructure.
What type of operating systems should candidates be experienced with?
Candidates should have 2+ years of experience with Linux-based operating systems on an enterprise-class server level.
Is it necessary to have experience using the ServiceNow platform for this position?
Experience using the ServiceNow platform is preferred but not required for this position.
What qualifications are needed for this role?
Candidates need a Bachelor or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or a related field.
What types of skills are essential for this position?
Essential skills include excellent problem-solving, conflict management, time management, and interpersonal skills, as well as the ability to communicate at a level appropriate to the audience.
Do you offer flexible working arrangements?
Yes, we have a flexible working culture to support the balance needed between work and life.
Are there opportunities for professional development?
Yes, we provide a learning experience platform to support your learning and development goals, as well as a tuition reimbursement program.
Is parental leave offered?
Yes, we offer parental leave programs to our employees.
How does ServiceNow support employee well-being?
ServiceNow provides resources including benefits plans, mental health resources, family support resources, and global well-being days where everyone is off to spend time doing what matters most.
What is the company’s stance on diversity and inclusion?
ServiceNow is committed to sustainability, inclusivity, and diversity as key focus areas within its business framework, aiming for transparency, equity, and accountability to deliver meaningful change.