FAQs
What is the primary responsibility of an HCM Client Service Consultant at ADP?
The primary responsibility is to serve as ADP's front-line for solving client challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology.
Is bilingualism required for this position?
Yes, the role requires being bilingual in English and Spanish.
What kind of clients will I be working with?
You will work with clients who have 1,000 or more employees.
Is prior experience in HR or Payroll necessary for this role?
Prior experience in HR, Payroll, Benefits, or Time is preferred but not strictly required. Client service or systems integration experience is essential.
What kind of training does ADP provide for this position?
ADP offers top-ranked training aimed at setting you up for success, which includes learning about product functionality and client service skills.
What are the typical working hours for this position?
The position typically operates in a structured, metrics-driven call center environment, but specific hours can vary depending on the role's requirements.
How does ADP promote inclusion in the workplace?
ADP promotes inclusion through a culture that values equity, belonging, and diverse perspectives, and by encouraging participation in Business Resource Groups.
Are there opportunities for career advancement in this role?
Yes, ADP offers numerous career advancement opportunities throughout your career journey.
What benefits does ADP offer to its employees?
ADP offers a variety of benefits including medical, dental, vision, life insurance, matched 401(k), student loan repayment assistance, wellness programs, and paid volunteer time off, among others.
Is there a specific salary range for this position?
Yes, the salary range for this role typically varies from $17.93 to $36.34 per hour in California, though compensation may vary based on location, skills, and relevant experience.