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Head of Business Unit Services (f/m/x)

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ZEISS Group

2mo ago

  • Job
    Full-time
    Expert Level
  • Research & Development
  • Oberkochen

AI generated summary

  • You should have a Master’s in natural sciences, 7+ years in management, deep medical tech knowledge, R&D experience, strategy skills, and expertise in leading diverse teams and driving change.
  • You will define service strategies, manage customer satisfaction, improve KPIs, drive digital transformation, and lead employee development while collaborating across departments.

Requirements

  • Master's degree or equivalent in natural sciences with 7+ years management experience leading diverse functions & teams incl. Service and 5+ years' experience leading large teams in Sales / Service functions
  • Deep understanding of the global medical technology industry & processes
  • Experience of R&D-processes in HW and SW, incl. applications of digital technologies
  • Detailed knowledge in strategy development, understanding and solving complex problems, applications of digital technologies and networking skills
  • Good knowledge in driving change through high set social, multicultural and servant leadership

Responsibilities

  • Define overall Services Strategy in alignment with customer expectations, MED-strategy, and market trends combined with a professional escalation management
  • Management of customer expectations through the regular monitoring of Net Promoter Score and Customer Satisfaction as well as professional / proactive escalation management process
  • Manage and improve financial and non-financial KPIs (Total Workforce Planning for MED Services, Services Revenue & EBIT, Mean Time To Repair, First Time Fix Rate (FTFR), Spare Parts-on-time delivery, Contract Coverage Rate, Connectivity, Dead on Arrival rate etc.) through regular monitoring and definition of optimization measures
  • Act as an interface to Business Sector Heads, Functional Heads in Operations/Quality/Regulatory Affairs etc. as well as Corporate Function Heads
  • Push for device connectivity within the MED portfolio to drive connected services and remote service as well as sustainability in Service through optimization of working capital and logistic processes
  • Thought leadership and ability to motivate teams through a clear vision
  • Create and run employee development programs & career paths
  • Drive digital transformation of Services through the implementation of tools and processes by making data-driven decisions
  • Responsible for the digital transformation of Service at Carl Zeiss Meditec (MED)

FAQs

What qualifications are required for the Head of Business Unit Services position?

A Master's degree or equivalent in natural sciences is required, along with 7+ years of management experience leading diverse functions and teams, including Service, and 5+ years of experience in leading large teams in Sales/Service functions.

Is experience in the medical technology industry necessary?

Yes, a deep understanding of the global medical technology industry and its processes is required for this role.

Are there any specific skills related to digital technologies that are needed for this position?

Yes, candidates should have experience with R&D processes in hardware (HW) and software (SW), as well as a strong understanding of digital technologies and their applications.

What type of leadership style is preferred for this role?

A leadership style that emphasizes social, multicultural, and servant leadership is preferred, along with the ability to drive change.

Is this position focused on any specific regions or markets?

While the job title does not specify, the requirement for knowledge of the global medical technology industry suggests that a regional focus may be necessary; however, candidates should be prepared to understand and address global market trends.

What are the responsibilities concerning financial KPIs?

The role involves managing and improving both financial and non-financial KPIs, including total workforce planning, services revenue and EBIT, as well as various operational metrics.

What is the company's stance on employee development?

The company places importance on creating and running employee development programs and career paths.

Is fluency in German language a requirement for applicants?

Yes, sufficient German language skills are required for applicants, especially for non-EU citizens who need a valid work permit for Germany.

Does the position involve digital transformation initiatives?

Yes, the Head of Business Unit Services will be responsible for driving the digital transformation of services through the implementation of tools and processes based on data-driven decisions.

How does the role interact with other business sectors?

The position requires acting as an interface to Business Sector Heads, Functional Heads in Operations/Quality/Regulatory Affairs, and Corporate Function Heads.

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ZEISS Group

Manufacturing & Electronics
Industry
10,001+
Employees
1846
Founded Year

Mission & Purpose

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023). With around 43,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities (status: 30 September 2023). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.