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Head of Creative Services

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Zurich Insurance

19d ago

  • Job
    Full-time
    Senior Level
  • Design
    Creative Arts & Fashion
  • Dublin

AI generated summary

  • You need a degree in visual communication, 7+ years in creative roles, strong team management skills, project management experience, and proficiency in Adobe CC, SharePoint, and Microsoft Office.
  • You will manage a creative team, oversee production schedules, ensure brand integrity, handle stakeholder expectations, implement efficient processes, and drive innovative solutions while fostering collaboration.

Requirements

  • Degree in visual communication or equivalent.
  • 7+ years of experience within the creative field.
  • Track record successfully managing and developing creative teams with high level communication and conflict resolution skills.
  • Highly innovative and creative mindset.
  • Highly proactive and organised with the ability to multi-task and manage a large workload within a fast-paced environment.
  • Excellent project management and presentation skills.
  • Experience directing projects for print, digital, audio, video and animation.
  • Solid understanding of print methods and preflighting.
  • Mac literate.
  • Advanced: Adobe CC (InDesign, Illustrator, Photoshop, Acrobat), SharePoint.
  • Intermediate: Microsoft Office (Word, PowerPoint, Teams, OneNote, Excel).
  • Beginner: Adobe CC (After Effects, Premier Pro, Audition), Animoto.

Responsibilities

  • People management: Promote a team environment inspiring collaboration, creativity, and personal development. Manage team to deliver high quality, cost effective and timely outputs across multiple customer touchpoints.
  • Production management: Manage production schedule facilitating transparency through the team’s digital job tracking system.
  • Brand management: Advocate the Zurich customer value proposition, Zurich customer centricity, Zurich graphic standards and Zurich corporate brand guidelines to maintain the integrity of all creative outputs.
  • Encourage and stretch brand creativity where appropriate.
  • Drive creative team to deliver innovative solutions.
  • Project management: Workstream owner for creative projects ensuring appropriate scoping, planning and execution to meet all deliverables.
  • Stakeholder management: Manage expectations at all levels from frontline to C-Suite with ability to coordinate feedback clearly and concisely.
  • Vendor management: Oversee the management and maintenance of agreements with third party vendors.
  • Maintain department’s SharePoint site to manage permissions and communicate standard operating procedures and best practice.
  • Encourage clear communication of project progress between designers and requesters to reduce escalations.
  • Implement efficient processes and procedures for production, asset management and communication.
  • Demonstrate effective problem solving and ideation skills.
  • Maintain knowledge of current graphic techniques, technology, industry trends and software applications.
  • Provide consultancy support to stakeholders to ensure creative alignment with the company’s strategic and business objectives.
  • Actively consider the commercial impact when conceptualising to ensure ROI is optimised.
  • Complete regular quality reviews to identify, assess and take action to mitigate risks.
  • Undertake inspections of established processes, practice as well as outputs to identify potential or actual compliance issues and recommend appropriate action.
  • Create and analyse insights based on the data available and detail in regular management reports.
  • Deliver communications support particularly for complex communications to ensure successful delivery of integrated messages.
  • Model behaviours that demonstrate commitment to the Zurich corporate values and behaviours.
  • Conduct performance reviews through continuous assessment activities throughout the year.
  • Provide input into performance management discussions of project team members.
  • Conflict management.
  • Educate team members and business partners on area of technical expertise.
  • Identify creative opportunities to advance the brand both internally and externally.
  • Provide guidance and support for team members through coaching and mentoring techniques.
  • Take action to manage own personal development and encourage others to do the same.

FAQs

What is the reporting structure for the Head of Creative Services position?

The Head of Creative Services will report to the Chief Marketing Officer.

What types of projects will the Head of Creative Services oversee?

The Head of Creative Services will oversee projects including artwork for print materials (brochures, adverts, direct mail) and digital outputs (website graphics, e-marketing content, audio, video, and animation).

What are the primary responsibilities of the Head of Creative Services?

The primary responsibilities include people management, production management, brand management, project management, stakeholder management, vendor management, and ensuring efficient processes in the creative output.

How many years of experience are required for this role?

A minimum of 7 years of experience within the creative field is required for this role.

Is a specific educational background required for this position?

Yes, a degree in visual communication or an equivalent qualification is required.

What skills are essential for the Head of Creative Services role?

Essential skills include a highly innovative mindset, excellent project management and communication skills, experience in managing creative teams, and proficiency in Adobe Creative Cloud applications.

What software knowledge is expected for this role?

Candidates should have advanced knowledge of Adobe CC (InDesign, Illustrator, Photoshop, Acrobat), intermediate knowledge of Microsoft Office applications, and beginner knowledge of Adobe CC (After Effects, Premiere Pro, Audition).

What is the work environment for this position?

This is a hybrid role that requires 2-3 days in the office per week.

Is there flexibility in the role regarding full-time or part-time work?

Yes, the role may be available part-time or full-time to accommodate candidates' needs for flexibility.

What is Zurich Life Assurance's commitment to diversity and employee development?

Zurich Life Assurance fosters a strong culture characterized by acceptance, diversity, and team spirit, and offers competitive compensation and opportunities for training and development.

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Zurich Insurance

Finance
Industry
10,001+
Employees
1872
Founded Year

Mission & Purpose

Zurich Insurance Group, commonly known as Zurich, is a leading multinational insurance company headquartered in Switzerland with a strong global presence, including the UK. Their core business involves providing a wide range of insurance products and services to individuals, businesses, and institutions. Zurich's ultimate mission revolves around helping their customers understand and protect themselves from risks. They achieve this by offering various insurance solutions, including life insurance, property and casualty insurance, as well as pension and investment products. Zurich's purpose is to safeguard individuals and businesses against unforeseen events, ensuring financial security and peace of mind. They are committed to delivering excellent customer service, promoting sustainability and resilience, and making a positive impact on the communities they serve.