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Head of Customer Training

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Airbus

10d ago

  • Job
    Full-time
    Expert Level
  • Sales & Business Development
    Education & Teaching
  • Quick Apply

AI generated summary

  • You need experience in aerospace, technical management, education delivery, strong interpersonal skills, cultural awareness, and the ability to lead, engage, and strategize under pressure.
  • You will deliver international satellite training programs, develop strategies, drive product development, ensure effective communication, and manage governance and team operations.

Requirements

  • - Demonstrable experience in the space/aerospace/satellite engineering industry with an international customer base or demonstrable experience in defining and delivering complex education/training needs.
  • - Proven ability in technical management, business management, project management or education delivery.
  • - Experience of interfacing with customers.
  • - A degree or equivalent in an engineering, technical or education delivery discipline.
  • - Able to implement specific strategies from the BDS dir. and in the absence of specific direction, be able to determine and implement plans in order to achieve business targets.
  • - Excellent inter-personal skills; able to influence, persuade and negotiate at all levels (externally and internally) effectively.
  • - Commercially astute – able to understand the needs of the customer and identify solutions that are in line with the company’s capability, business plan and strategic direction.
  • - Culturally aware and able to work with people from a wide variety of backgrounds from all over the world.
  • - Ability to consider the bigger picture and make appropriate operational and strategic plans.
  • - Able to work across a range of functional teams and co-ordinate activity.
  • - Strong customer facing and presentation skills.
  • - Ability to engage and lead others.
  • - Highly organised, pro-active, results orientated and self-motivated.
  • - Ability to cope under pressure and self-manage in ambiguity. Able to demonstrate company mindsets and behaviours; Be accountable, Drive & delivery, Communicate effectively, Self-manage effectively, Work as one team.

Responsibilities

  • Ensure the successful delivery of multi-million-pound, international, high-tech satellite training programmes typically lasting several years.
  • Develop a framework and strategy for delivering training programmes across multiple (space) market areas.
  • Lead on the design, development and implementation of training solutions, tools, infrastructure and processes in line with the relevant business line/market strategy.
  • Drive continuous customer training product development ensuring alignment to market and business lines strategy.
  • Develop an understanding of the current and future space training market by using current internal analysis and market reports.
  • Shape solution and support negotiation activities for new training contracts; Drive specific evolutions of customer training offering for new prospects.
  • Work closely with all departments, including BDS and Project Engineering Management teams, to ensure effective communication and co-ordination of all customer training programme activities.
  • Provide support and mentoring to project, engineering and BDS staff on the requirements, constraints and approach for the securing and execution of customer training programmes.
  • Responsible for governance and regulatory matters surrounding customer training programme, including but not limited to, export control, GDPR, immigration, employment and tax law liability. Monitor changes in regulation and any arising legal or commercial requirement and their impact on the product strategy. Liaise with external institutions and governmental bodies as necessary.
  • Line management for the customer training team.

FAQs

What is the job title of this position?

The job title is Head of Customer Training.

What company is offering this position?

The position is offered by Surrey Satellite Technology Limited (SSTL).

What is the main responsibility of the Head of Customer Training?

The main responsibility is to shape and deliver customer training programmes, ensuring the successful delivery of multi-million-pound, international, high-tech satellite training programmes.

Who does the Head of Customer Training report to?

The Head of Customer Training reports to the Director of Business Development and Sales.

What experience is required for this position?

Demonstrable experience in the space/aerospace/satellite engineering industry or in defining and delivering complex education/training needs is required.

What educational qualifications are needed for this role?

A degree or equivalent in an engineering, technical, or education delivery discipline is needed.

What skills are essential for the Head of Customer Training?

Essential skills include excellent inter-personal skills, commercial acumen, the ability to influence and negotiate, and strong customer-facing and presentation skills.

Is there an opportunity for professional development in this role?

Yes, there is an opportunity for mentoring and support in project and engineering management.

How many days of holiday does the company offer?

The company offers 32 days of holiday plus bank holidays.

Are there benefits related to parental leave?

Yes, there are enhanced maternity, paternity, and shared parental pay benefits for new parents.

What kind of work environment does SSTL provide?

SSTL prides itself on being a super flexible company supporting hybrid working and a range of flexible working options.

Does the position require compliance awareness?

Yes, the job requires an awareness of potential compliance risks and a commitment to act with integrity.

Is there a bonus scheme available?

Yes, there is an annual bonus scheme as part of the benefits package.

What is the work environment like at SSTL?

The work environment at SSTL is inclusive and diverse, fostering a collaborative and innovative atmosphere.

Is there a specific focus on cultural awareness in this role?

Yes, the ability to work with people from a wide variety of backgrounds from all over the world is emphasized.

Airbus

We pioneer sustainable aerospace for a safe and united world.

Defence & Aerospace
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide the most efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers the most modern and fuel-efficient airliners. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus approaches sustainability by respecting the planet, valuing people and enabling prosperity. These guiding principles are embedded in our operations and activities. In 2022, the Company generated revenues of €58.8 billion and employed a workforce of around 134,000.

Culture & Values

  • Customer Focus

    Customer focus is deeply embedded into our mindset, driving us to deliver on time, on cost and on quality. We partner with our customers to satisfy their needs and deliver benefits through valuable and sustainable solutions. We understand that each of us has an impact on customer relations through the work we do, which is why we always act with integrity and to the highest professional standards.

  • Integrity

    We work with integrity, choosing to speak up when our principles for ethical conduct are not respected. Our zero tolerance on unethical and non-compliant actions enables us to move forward with positivity and care. We act as ambassadors for the company, representing the integrity of Airbus even when we are outside work. The Airbus Ethics and Compliance programme seeks to ensure that the company business practices not only conform to applicable laws, regulations and principles, but remains above all ethical standard benchmarks.

  • Respect

    Respect guides us in our daily interactions. We respect each other, our customers and our products. We focus on building trust through transparent and honest communications. We create inclusive working environments, where all employees are listened to and valued for their individuality. We treat each other, and all our stakeholders, in the same considerate way that we would wish to be treated ourselves.

  • Creativity

    We value and encourage creativity. We recognise that creativity exists in many forms, with ideas brimming at every level, from “shoot for the moon” ambitions, right down to our daily work. Creativity can often mean simply looking at things in a different way and our collaborative culture allows us to build on ideas and continually improve the work that we do. We make sure that everyone at Airbus has the time, space and tools to progress ideas with imagination and passion. We are always ready to act with courage, challenging our ideas and learning from our processes when we need to go back to the drawing board.

  • Reliability

    We strive to maintain and build on our standards, proving and cementing our reputation for reliability. We each feel responsible for the collective success and progress of our global team and take accountability for our actions and outputs. We are dependable and can be trusted to ensure the safety and success of our products. We take pride in our work, ensuring the service and products we deliver are exceptional and completely reliable.

  • We are One / Team Work!

    We understand that there is power in individuals, but believe there is a much greater power in collaboration and teamwork. We seek to create engaging and inclusive workplaces, where everyone has the freedom to speak up and listen to each other with an open mind.

Benefits

  • Company Pension Scheme

  • Employee Discounts

  • Health Insurance

  • Parental Leave

  • Paid and Unpaid Holidays