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Head of Digital Customer Journey (f/m/x)

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ZEISS Group

1mo ago

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
    Product
  • Munich

AI generated summary

  • You need 5-7 years in digital operations, leadership experience, proven project management skills, adaptability to change, and fluency in English; German is a plus.
  • You will lead cross-functional teams, organize workshops, collaborate with partners, analyze demand, drive initiatives, track KPIs, and generate insights for digital products worldwide.

Requirements

  • We recommend having at least 5-7 years of work experience in a role contributing to the delivery and operations of webshops, web apps and/or websites
  • Proven experience in leading digital strategy and transformation initiatives within a corporate environment
  • Leadership experience with a focus on team development, motivation, and performance management
  • You can confidently navigate changes, such as shifts in business needs or priorities, and assist others in doing the same
  • You have a proven track record of winning colleagues from operational to top management level to drive your topics
  • Demonstrated ability to manage complex projects and programs, ensuring delivery on time and within budget
  • Hold excellent English proficiency, with German abilities considered a plus

Responsibilities

  • Lead empathically, motivate and develop cross-functional teams to build, operate, and scale digital products and projects for ZEISS customers worldwide
  • Organize and oversee stakeholder workshops and events for defining, aligning and presenting digital strategies
  • Steer and collaborate with strategic partners and external support
  • Conduct demand analysis and implement DCI-wide initiatives for organizational development
  • Conceptualize and ensure tracking of core KPIs and generate actionable insights across all products in alignment with the Analytics team

FAQs

What is the job title for this position?

The job title is Head of Digital Customer Journey (f/m/x).

Where is the job located?

The job is based in Munich with a hybrid work setup.

What percentage of remote work is allowed?

The role allows for 40-60% hybrid work.

How many people will the Head of Digital Customer Journey oversee?

The Head of Digital Customer Journey will oversee 39 team members across 4 teams.

What are the main responsibilities of this role?

Responsibilities include delivering exceptional customer experiences through online touchpoints, aligning business goals with implementation roadmaps, managing execution initiatives, and overseeing stakeholder workshops.

What qualifications are recommended for applicants?

Applicants should have at least 5-7 years of experience in webshops, web apps, or websites, proven digital strategy leadership, and strong team development skills.

Is leadership experience required for this role?

Yes, proven leadership experience with a focus on team development, motivation, and performance management is required.

Are there language requirements for this position?

Excellent English proficiency is required, and German language skills are considered a plus.

What kind of work experience is valued for this position?

Experience in leading digital strategy and transformation initiatives within a corporate environment is highly valued.

How does ZEISS approach diversity in hiring?

ZEISS embraces diversity and encourages applications regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation, or identity.

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ZEISS Group

Manufacturing & Electronics
Industry
10,001+
Employees
1846
Founded Year

Mission & Purpose

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023). With around 43,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities (status: 30 September 2023). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.