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Head of Digital Customer Journey MED/COM (f/m/x)

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ZEISS Group

Aug 27

  • Job
    Full-time
    Mid & Senior Level
  • Munich
  • Quick Apply

AI generated summary

  • You should have a relevant degree, 3-5 years in digital product delivery, strong analytical skills, adaptability, stakeholder engagement, and excellent English. German is a plus.
  • You will lead digital experience strategies, manage cross-functional teams, oversee project budgets, align roadmaps, drive product improvements, and engage with stakeholders for business transformation.

Requirements

  • Successfully completed university in any subject
  • Have a solid understanding of web technologies and agile product delivery methodologies
  • Have 3-5 years of working experience in a role contributing to the delivery and operations of digital products (webshops, web apps, websites) and have experienced the pleasures and challenges in the teams involved
  • Embrace ambiguity, resulting from e.g., changing business needs or priorities, and being able to deal confidently with change
  • Feel comfortable interacting with colleagues from operational to top management level, and have a proven track record of winning stakeholders to drive your topics
  • Display an authentic, trustworthy, reliable and structured way of working, which is why you build trust with individuals easily and people enjoy working with you
  • Possess strong analytical skills, understanding problems swiftly, and being able to derive effective solutions
  • Have experience in working in international, cross-functional teams
  • Have a strong goal and result orientation (‘deliver-attitude’)
  • Possess an excellent English proficiency, German skills are a plus

Responsibilities

  • Your role:
  • In your position you will strategically drive the customer experience for ZEISS customers and patients across digital touchpoints, with a focus on the business segments of Medical Technology and Consumer Markets. Together with your cross-functional team of digital experts (product owners, project managers, UX/UI designers, software engineers), you will organize and orchestrate all activities required to further develop and enrich our digital product portfolio (website, customer portal) with value added services. Furthermore, you will be responsible for overseeing all projects undertaken with the business unit and ensuring that experiences are developed in a seamless way, and that cross-project synergies are leveraged.
  • Furthermore, you will:
  • - Take care of the professional development of your team members, as well as setting the product-/project teams in your area of responsibility up for success
  • - Act as “main face to the customer”, i.e. towards our partners from ZEISS segments and end-users, where applicable
  • - Be responsible for aligning budgets for projects and initiatives in your area of responsibility with the respective business owners
  • - Be responsible for aligning strategic roadmaps and implementation timelines and for overseeing the implementation, jointly with dedicated Product Owners and Project Managers
  • - Be responsible for driving the continuous improvement and scaling of the digital products, jointly with our business partners
  • - Work with different internal and external stakeholders e.g. top management, Sales and Marketing, SSCs and external stakeholders like customers, consumers, platform partners to drive necessary transformation to support new businesses
  • - Leading and contributing to strategic (transformation) initiatives, aiming to set up the organization for future success
  • If you want to know more about the role, kindly contact the responsible Recruiter: Sandro Phan (sandro.phan@zeiss.com).

FAQs

What is the job title for this position?

The job title is Head of Digital Customer Journey MED/COM (f/m/x).

Where is the job located?

The job is based in Munich, with 40-60% hybrid work options available.

What is the primary focus of this role?

The primary focus is to strategically drive the customer experience for ZEISS customers and patients across digital touchpoints, specifically in Medical Technology and Consumer Markets.

What types of teams will I be working with in this position?

You will work with a cross-functional team of digital experts, including product owners, project managers, UX/UI designers, and software engineers.

What qualifications are required for this role?

A successfully completed university degree in any subject is required, along with a solid understanding of web technologies and agile product delivery methodologies.

How many years of experience are required for this position?

The position requires 3-5 years of working experience in roles related to the delivery and operations of digital products like webshops, web apps, and websites.

Are there opportunities for personal development within the team?

Yes, you will be responsible for the professional development of your team members and setting the project teams up for success.

Will I be interacting with external stakeholders?

Yes, you will interact with various internal and external stakeholders, including top management, Sales and Marketing, and external customers and platform partners.

Is experience in international teams necessary?

Yes, experience in working with international and cross-functional teams is required.

What language skills are preferred for this role?

Excellent English proficiency is required, and German skills are a plus.

Does ZEISS promote diversity in the workplace?

Yes, ZEISS values diversity and encourages applications regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation, or identity.

How long will the application process take?

The application process takes less than 10 minutes to complete.

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ZEISS Group

Manufacturing & Electronics
Industry
10,001+
Employees
1846
Founded Year

Mission & Purpose

ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 10 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2023). With around 43,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities (status: 30 September 2023). Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG.