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Head of Enterprise Medical Experience Platforms

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Takeda

23d ago

  • Job
    Full-time
    Expert Level
  • IT & Cybersecurity
    Product
  • Zürich

AI generated summary

  • You must have a relevant bachelor's degree, 12+ years in enterprise medical solutions, strong soft skills, and deep experience with Veeva and Salesforce in a global life sciences context.
  • You will drive innovation in Medical Experience platforms, oversee operations, prioritize enhancements, collaborate with stakeholders, develop roadmaps, and ensure compliance with standards.

Requirements

  • Bachelor's degree in Computer Science and/or Digital Marketing related fields or equivalent experience.
  • 12+ years of relevant of experience implementing Medical Experience solutions at an enterprise level in a regulated environment.
  • Strong “soft skills” and English communication skills.
  • Deep Experience with Medical Experience Platforms such as Veeva CRM/Vault, Salesforce Health Cloud, related Takeda platforms and products.
  • Deep Experience with enterprise end-to-end processes in the medical experience management life cycle.
  • Experience of working with global teams and experience of working in international, multi-country, multi-cultural environment.
  • Experience working in a life sciences environment strongly preferred.
  • Experience working in an agile environment strongly preferred.
  • International Travel of up to 10% may be required from this position.

Responsibilities

  • Drive innovation and continuous improvement of our Medical Experience capabilities in the form of standing up new platforms, tools, or system integrations according to business demand, prioritized use cases as well as enhancing the existing technology stack.
  • Focus enablement areas: KOL/HCP engagement, Medical Information, Medical CRM, Study Execution, Scientific Publications delivery management and Patient Access Programs platform management.
  • Enable stakeholders (both within and outside of Takeda) to consume Takeda’s Global Medical Experience capabilities. Key partners; Global Medical (GM), Global Product Launch & Strategy (GPLS), Compliance and BU/BF’s.
  • Oversee day-to-day operation of our Medical Experience platforms and products, ensuring all components work reliably and securely. This includes enabling visibility to key metrics supporting business continuity, platform and product health and status.
  • Socialize changes to existing and new capabilities, tools, components, and consumption models to stakeholders (both within and outside of Takeda) to drive Takeda’s Medical Experience capabilities adoption and stakeholder satisfaction.
  • Prioritize, in partnership with Product Owners, a global backlog to Medical Experience product enhancements and operational needs and manage DevOps Platform PODs within our delivery center to deliver on the prioritized backlog.
  • Partner with global and regional stakeholders to understand business strategy and design solutions aligned to business needs.
  • Develop and own the Medical Experience capabilities roadmap driven by business demand and strategic imperatives.
  • Own and deliver roadmap initiatives in partnership with internal and external stakeholders through agile delivery teams. This includes prioritization of key digital initiatives supporting Takeda’s engagement with KOL’s and HCP’s.
  • Drive alignment of proposed solutions according to enterprise standards as well as alignment with Takeda architectural, security, privacy, and quality standards.
  • Lead business case development process by designing and documenting proposed solutions in alignment with business demand.
  • Provide technical and functional support for Medical Experience capabilities.
  • Partner with DD&T and business stakeholders to enable the consumption of Takeda’s Global medical Experience capabilities.
  • Develop scalable services and platform operational/governance processes to ensure smooth day-to-day operations in partnership with GDD&T/DD&T, business, and other key stakeholders.
  • Act as the SME (architectural consulting, provide insight to industry trends), for all Medical Experience projects and capabilities using technologies and products within scope (MedInfo / MARV / iEnvision / Veeva CRM etc), and in collaboration with various stakeholders.
  • Establish and institutionalize regular end-to-end KPI reviews for solution adoption, and continuous solution improvement process.

FAQs

What is the primary purpose of the Head of Enterprise Medical Experience Platforms role?

The primary purpose of this role is to own and manage the design, development, enablement, and support of Takeda’s Enterprise Medical Experience Technologies, driving innovation and continuous improvement aligned to business needs.

What specific areas will the Head of Enterprise Medical Experience Platforms be focusing on?

The role will focus on enablement areas such as KOL/HCP engagement, Medical Information, Medical CRM, Study Execution, Scientific Publications delivery management, and Patient Access Programs platform management.

What qualifications are required for this position?

A Bachelor's degree in Computer Science and/or Digital Marketing or related fields, along with 12+ years of relevant experience implementing Medical Experience solutions in a regulated environment, is required for this position.

Is experience in a life sciences environment necessary?

Yes, experience working in a life sciences environment is strongly preferred for this role.

Will the Head of Enterprise Medical Experience Platforms be required to travel?

Yes, international travel of up to 10% may be required from this position.

What is the preferred working model for this position?

The position operates in a full-time capacity, but it also supports remote work in a hybrid format.

How does this role contribute to Takeda’s Digital mission?

This role contributes by developing and adopting Medical Experience capabilities that align to business needs and best practices, thereby driving Takeda’s Data and Digital mission.

What are the expectations regarding stakeholder engagement in this role?

The role expects active engagement with internal and external stakeholders to ensure the consumption and alignment of Takeda's Global Medical Experience capabilities with business strategies.

What methodologies will be employed for project delivery in this role?

Agile delivery methodologies will be employed to manage and execute the roadmap initiatives in partnership with internal and external stakeholders.

What type of metrics will the Head of Enterprise Medical Experience Platforms be responsible for?

This role will ensure visibility to key metrics supporting business continuity, platform and product health, and status through regular end-to-end KPI reviews.

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Takeda

Better Health, Brighter Future

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

We strive to transform lives. While the science we advance is constantly evolving, our core purpose is enduring. For more than two centuries, our values have guided us to do what’s right for patients and for society. We know that changing lives requires us to do things differently. We start by listening to and addressing what really matters to patients, the people who love them, and those in the healthcare system who provide care. And that’s what inspires us all to be bold, push boundaries and set new standards that open up greater opportunities.