FAQs
What is the primary responsibility of the Head of External Communications at Metro Bank?
The primary responsibility is to develop and implement Metro Bank's integrated communications strategy and public affairs programme, aligned with corporate and business objectives, and to manage media and public relations effectively.
What kind of experience is required for this role?
Extensive experience in creating and delivering external communication strategies at a senior level, particularly within a financial services organization or other regulated environment, is required.
What external communication skills are necessary for this position?
Skills across media relations, financial communications, stakeholder management (including C-Suite and Board), public affairs, political analysis, ESG, crisis communication, issues management, consumer PR, and storytelling are necessary.
Will I have the opportunity to manage a team in this role?
Yes, you will manage, coach, develop, and drive the external communications team to ensure a robust function that supports the business.
What qualifications are preferred for the Head of External Communications role?
Ideally, candidates should have a strong understanding of listing rules and investor relations, as well as experience in identifying and mitigating external communication risks.
Is there flexibility in working hours for this position?
Yes, there is a recognition that 'normal' office hours aren’t always doable, and while not every flexible working request can be accommodated, the organization is open to discussions.
What kind of support will I receive to succeed in this role?
You will receive training to ensure success in your role and many internal opportunities for career progression, as Metro Bank promotes from within.
How does Metro Bank ensure diversity and inclusion in their hiring process?
Metro Bank actively seeks a diverse range of candidates and recognizes that many may hesitate to apply unless they meet every qualification, encouraging anyone excited about the role to apply.
What are the benefits offered to employees?
Employees receive a competitive salary, discretionary annual bonus, generous holiday allowance, attractive pension scheme, healthcare, life assurance, and various colleague discounts.
What will be my role in crisis communication as the Head of External Communications?
You will be the primary external spokesperson for Metro Bank, leading any external/media crisis communication activity that arises.