FAQs
What is the job title for this position?
The job title is Head of Loyalty.
Who does the Head of Loyalty report to?
The Head of Loyalty reports to the Customer Director.
What is the salary range for this position?
The salary range for this position is £121,000 - £170,000.
What is the contract type for this role?
This role is a permanent contract.
How many stages are there in the interview process?
The interview process consists of two stages.
Is flexible working available for this position?
Yes, the Partnership has adopted a hybrid working approach which allows for a mix of office and home working.
What are the key responsibilities of the Head of Loyalty?
Key responsibilities include driving revenue and profit targets, leading the MyWaitrose loyalty scheme, and working collaboratively with the Head of Loyalty John Lewis and other stakeholders for commercial growth.
What essential skills are required for this role?
Essential skills include extensive experience with retail loyalty schemes, strong understanding of data and analytics, proven leadership and team management capabilities, and experience in influencing cross-functional stakeholders.
What kind of benefits does the Partnership offer?
The Partnership offers benefits such as hybrid working, 25 days holiday, excellent work-life balance, pension schemes, store discounts, private healthcare, a personal use car scheme, and access to exclusive hotels and benefits.
Where can I find more information about the benefits offered?
More information about the benefits can be found at https://www.jlpjobs.com/about/benefits/.
What is the application process for this position?
The application process consists of a CV upload followed by application questions, and any necessary adjustments can be discussed during the recruitment process.
How long do I need to be with the Partnership to access the exclusive hotels?
You need to be with the Partnership for three months to access the exclusive hotels.
What is the focus of the MyWaitrose loyalty scheme?
The MyWaitrose loyalty scheme focuses on driving customer advocacy, retention, engagement with the brand, and delivering commercial outcomes.