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Head of Operations

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Barclays

23d ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Banking & Finance
  • Pune

AI generated summary

  • You must support day-to-day operations, enhance client relations, drive process improvement, manage risks, develop reports, and influence senior stakeholders while ensuring compliance and operational efficiency.
  • You will manage operations, enhance client relations, align processes, recommend improvements, develop controls, create reports, identify trends, and lead efficiency projects in Private Bank and Wealth Management.

Requirements

  • To support PBWM with day-to-day processing, reviewing, reporting, and issue resolution.
  • Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services.
  • Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations.
  • Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes.
  • Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes.
  • Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency.
  • Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders.
  • Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services.
  • Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness.
  • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
  • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
  • Escalates breaches of policies / procedure appropriately.
  • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
  • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
  • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
  • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
  • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
  • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
  • Negotiate with and influence stakeholders at a senior level both internally and externally.
  • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
  • Mandated as a spokesperson for the function and business division.

Responsibilities

  • Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services.
  • Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations.
  • Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes.
  • Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes.
  • Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency.
  • Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders.
  • Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services.
  • Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness.

FAQs

What is the primary purpose of the Head of Operations role?

The primary purpose of the Head of Operations role is to support Private Bank and Wealth Management (PBWM) with day-to-day processing, reviewing, reporting, and issue resolution.

What accountabilities are associated with this role?

The key accountabilities include supporting day-to-day PBWM initiatives, managing client relationships, collaborating with teams across the bank, identifying areas for improvement, developing and implementing procedures, creating reports and presentations, monitoring industry trends, and participating in projects to enhance efficiency.

What are the expectations for directors in this position?

Directors are expected to provide expert advice to senior management, manage resources and budgets, ensure compliance with regulations, maintain knowledge of industry practices, solve complex problems, negotiate with stakeholders, and act as a principal contact point for key clients.

Are there specific leadership behaviors expected from senior leaders?

Yes, senior leaders are expected to demonstrate the LEAD behaviors: Listen and be authentic, Energize and inspire, Align across the enterprise, and Develop others.

What values must all colleagues demonstrate within the organization?

All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as exhibit the Barclays Mindset of Empower, Challenge, and Drive.

Is there an emphasis on collaboration in this role?

Yes, collaboration with various teams across the bank is essential to align and integrate Private Bank and Wealth Management processes.

What types of reports will the Head of Operations be responsible for developing?

The Head of Operations will be responsible for developing reports and presentations on Private Bank and Wealth Management performance and communicating findings to senior stakeholders.

How does this role contribute to risk management?

This role involves the development and implementation of procedures and controls in Private Bank and Wealth Management to mitigate risks and maintain operational efficiency.

What kind of decision-making authority does this role have?

The Head of Operations has the authority to make significant strategic decisions and recommendations within their area of responsibility.

What approach is taken towards improving Private Bank and Wealth Management efficiency?

The Head of Operations will participate in projects and initiatives aimed at enhancing the efficiency and effectiveness of Private Bank and Wealth Management.

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Barclays

Finance
Industry
10,001+
Employees
1690
Founded Year

Mission & Purpose

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide. Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.