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Head of Operations / Bereichsleiter (m/w/d)

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  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
    Facilities Management
  • Zurich
    Remote

Requirements

  • Minimum 5 Jahre Führungserfahrung in ähnlicher Funktion. Mehrjährige Erfahrung in der Gastronomie / Hotellerie erforderlich
  • Exzellentes Stakeholdermanagement und souveränes Navigieren komplexer Interessenslagen
  • Fundierte Kenntnisse in den Bereichen Finanzmanagement, Prozessoptimierung und Qualitätsmanagement, erworben in der Gemeinschaftsgastronomie oder Hotellerie
  • Ausgezeichnete Deutsch- und Englischkenntnisse in Wort und Schrift sowie sicherer Umgang mit gängigen IT-Anwendungen
  • Ausgeprägte Kommunikations- und Organisationsfähigkeiten, hohe Kundenorientierung und eine proaktive, lösungsorientierte Arbeitsweise
  • Fähigkeit, ein motiviertes und leistungsstarkes Team von bis 250 Mitarbeitenden zu führen und zu entwickeln
  • Erfahrung in der Optimierung von Geschäftsprozessen und der Steigerung der Effizienz
  • Leidenschaftliche Gastgeberpersönlichkeit mit einem Gespür für die Bedürfnisse von Gästen und Mitarbeitern

Responsibilities

  • Verantwortlich für das Gesamterlebnis unseres Food Programs
  • Verantwortlich für die Einhaltung des Budgets und der anfallenden Finanzprojekte sowie zuständig für die Überwachung und Verwaltung aller finanziellen Verantwortlichkeiten und für das Einhalten der Standards
  • Ist wichtige Ansprechperson für den Kunden bezüglich strategischer Ausrichtung
  • Leitet die Umsetzung von kulinarischen Initiativen und Projekten und überwacht die Umsetzung von Pilotprojekten
  • Erarbeitet für die Geschäftsleitung strategische Empfehlungen, die sich direkt auf tägliche Abläufe auswirken
  • Leitet und unterstützt bei der Erreichung von Geschäftszielen und sorgt für die Entwicklung und Ausbildung des gesamten Teams
  • Stellt sicher, dass alle Richtlinien des Kunden von den Mitarbeitenden umgesetzt und befolgt werden

FAQs

What are the working hours for this position?

The working hours are family-friendly and regulated, Monday to Friday, with no evening or weekend work required.

Is part-time work an option?

Yes, part-time positions are available at all levels.

What is the maternity and paternity leave policy?

We offer 16 weeks of maternity leave and 2 weeks of paternity leave, along with above-standard compensation.

Are there opportunities for professional development?

Yes, we provide various development and career opportunities, including support for external training and a modern learning and development program for internal training.

How do we promote health and safety in the workplace?

We are certified as a Friendly Workspace since 2015 for systematic occupational health management and provide overobligatory accident coverage.

What financial benefits are offered?

We offer salaries above the L-GAV minimum, demonstrated pay equality between genders, discounted meals for employees, generous discounts on products and services from over 400 companies, and an attractive service anniversary regulation.

What are the primary responsibilities of the Head of Operations?

The role involves overseeing the overall experience of the Food Program, managing budgets and financial projects, leading culinary initiatives, providing strategic recommendations, developing the team, and ensuring compliance with client policies.

What qualifications are required for the position?

Candidates should have a minimum of 5 years of leadership experience in a similar role, substantial experience in the gastronomy or hotel industry, strong stakeholder management skills, and excellent knowledge in financial management, process optimization, and quality management.

Are there language requirements for this role?

Yes, excellent German and English language skills, both spoken and written, are required.

Who can I contact for questions regarding the recruitment process?

For questions about the recruitment process, you can contact Johannes Lastovka, HR Business Partner.

How can I apply for this position?

You can find all information and apply online at compass-group.ch/karriere.

What does the recruitment process entail?

The process consists of several steps, including an interview, department introduction, reference checks, and a hiring decision, structured like a 4-course menu.

What company do I work for if hired?

You will work for Compass Group (Schweiz) AG, which operates in various sectors, including corporate catering, event catering, and hospitality services, as part of Compass Group PLC, a global leader in the food service industry.

Manufacturing & Electronics
Industry
10,001+
Employees
1941
Founded Year

Mission & Purpose

We’re thousands of talented people bringing you all of the great tasting food, memorable experiences and vital support services that can transform every day into a great day. All of the little things that make the world of difference and boost the wellbeing of millions. From outstanding restaurant experiences, enhancing sporting events and feeding thousands of school children, patients, workers and military personnel, to delivering warm welcomes, clean buildings and safe environments. We’re here to inspire, protect, nourish and energise. To brighten your day. We are people-powered. You don’t become No. 1 by accident. It takes hard work from a capable team. And in an industry built on people, you want the best of the best. You want to be people powered. We’re proud to attract the industry’s top talent because we invest in our people, recognise great work when we see it and provide plenty of opportunities for career growth. It makes the world of difference. Because when people are happy and satisfied it shines through. They go the extra mile, creating new ways to brighten every day for our clients and their customers.

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